Kenzi Solazur Hotel

Very slow service. Staff not helpful. Not friendly. No towels available. Housekeeping service the worst. Overall the worst experience I've ever had in hotel stays. They made me wait 2 to 3 hours to get towels. I got my towels around 9pm instead of in the morning like most hotels. The elevator doesn't work properly. This hotel is rated 4 stars ut should rated -1 star

Absolutely disgraceful service once again throughout and even though I felt they deserved a second chance last time I will never return. Staff are rude, incapable of managing services and simply are not interested. A complaint will cause an uncomfortable argument. Breakfast is chaos, with children running riot and staff incapable of dealing with requests. Often you cannot find cutlery, or glasses and tables are generally dirty although there is staff available. The pool is an absolute nightmare, overcrowded with very loud music and the small small as if it were in an amusement park. I understand that mainly the hotel is frequented by Moroccan families and culturally they find things acceptable that Europeans don't but the price is exhobitant and much more is expected.

Very convenient for the beach, port and centre of town. Its a pity that people can smoke in the foyer and bars in the hotel. This meant you could not enjoy those areas if you are a non smoker.

Overall was a good experience

Wonderful and helpful staff. Great beach location. Short cab ride to the medina and souk. I travelled with a wheelchair user and staff always were there to help me.

Excellente vue sur mer ! Confort Lit 5/10 , ce qui était très dérangeant pour moi c'est les stations pour fumeurs partout et a chaque étage juste a la sortie de l'ascenseur ! Par contre aucune odeur dans notre chambre.

The check in was very bad. The restaurant served same food lunch and dinner. Bathroom no toothpaste the is no hangers. Tv no cnn or any USA chanel. Leavieng the hotel there was no parking in the front door for our taxi we had to walk out to the street to get to our taxi.

It's say family room but there's no bed for kids to sleep

Hotel is clean but the room are very small.

Stayed 4 nights in may 2025, I founded them Management and staff helpful and welcoming, recommending this hotel to everyone, close everything what you like.

Is nice place to stay

My husband and I actually couldn’t wait for our stay at the Kenzi particularly for its close location to the beach, but by the second day, we couldn’t wait to leave! The hotel is old and tired! While we stayed in a duplex, hoping to give us more space, the furniture was scratched up and dirty. I didn’t even want to sit on the couch. We ran out of water every day in the bathroom for whatever reason (I thought it might’ve been related to the construction on the bottom floor), and there was always a huge puddle of water after taking a shower because the tub is not properly sealed around the glass. The outlets next to the beds also were not working, making it very inconvenient to charge phones etc. It’s a smoking hotel also!! While the website says it has “designated” smoking areas, the lobby seems to be one of those areas, much to our dismay!!! Had we known that, we would’ve stayed somewhere else. We also opted for the daily breakfast, and we would’ve been better off getting food at the very closest cafes. The breakfast areas were not clean, and the food was quite mediocre at best. The only good thing was the bed, which was firm to our liking, but it was only a queen sized bed when the reservation website called it a king. We will definitely be staying elsewhere when we’re back in Tangiers.

I stayed 13 to 15 of may in this hotel, The Staff amazing 5 stars, Cleanes good 4 star Are 5 stars Front Disck Service 5 stars I definitely recommend to my friend's Room service great 5 stars

This is a truly unique experience, within walking distance of 300 high foot sand dunes, this was a place to decompress for a few days

No pool and under construction not a 4 star more like 2 star

Muy Recomendable

Está muy bien. En proceso de restauración pero ya está excelente. Sin piscinas por refaccion

Over all I'd great

Clean hotel room, great location to the beach, lot of restaurants.

Two Nights in Tangeir

Clean basic room with plenty of space. Hotel is undergoing some renovations with several areas including pool not available at time of stay. Food in bar was good however many good restaurants near by as well. Close to ferry terminal and train station. Good for a couple of nights.

Hotel location, property and the area are wonderful. However the staff are rude and they were so unprofessional they need a little education of customer service

The location is easily walkable to many restaurants and the beach.

Bad

First we surprised that tha amount of money on website is different which is we paid more than what the offer was . Zero service no kettle in the room and when we ask for hot water they bring it very late and cold no cover . Room always no cleaning probably, no changing the sheets even we ask every day but when we coming back to the hotel we didn’t find nothing we stayed 7 nights only twice. Very noisy at night. Not worth the money only good location that’s it .

Excelente localización, justo frente a la playa. Buen trato, buen desayuno y estructura física

excellent service clean hotel

We were staying at this hotel to visit our son who is a student in Tangier. The hotel was well maintained with a 1980s old money vibe. It was clean and convenient. We had to ask for toilet paper and towels as they were not replaced after housekeeping cleaned. It was strange to us not to have a fan in the bathroom or screens on the windows but that is an American expectation. The breakfast buffet was huge, but the staff had a hard time keeping up with replenishing the food and silverware after the daily tour busses left. The restaurant staff were friendly, but the front desk left much to be desired. They were not rude just barely spoke.

Not a 4.5 star hotel

I booked this hotel for use of the gym and the spa. As it is Ramadan these were closed but they were advertised as available at the time of booking. The room was ok id say it is more a 3 star hotel and definitely not 4.5!! The bar staff were inattentive and dismissive spending more time on their phones than customer service! The staff weren’t very friendly or helpful when I asked about the gym they opened it with a security guard observing us to which we left. The gym equipment was also very poor no free weights and some machines not working. I asked to speak to the manager but he didn’t work weekends and there was no one else in charge. We had booked 3 nights but only stayed 2!

OK stay, not great, but not bad.

It's a fine hotel, and the service was good. The wifi in the room kept going in and out. The seaside rooms are very noisy. Traffic noise all night long made it difficult to sleep.

Nice hotel, convenient location in the new part of town. Lovely beach across the street. Make sure you book a room with sea view. You will not be disappointed. You can even see the Spanish coastline (Tenerife) in the distance from your room. Too bad the hotel pool wasn’t open. I was there in January and had the pool been open, cleaned and heated I would have definitely used it. But I understand that it was winter temperatures in Morocco. For me as a Canadian it was like Spring.

nice hotel.

My stay at Kenzi

The stay was great. The housekeeping service was Excellent!! Safae was super attentive and incredible. Much appreciated

The air conditioning was not working

The hotel is in a good location. Lots and f restaurants and a beautiful beach. The breakfast buffet is very good. The bad is that they didn’t have air conditioning. We were told to just open the window which would be fine if the cars didn’t honk their horns all night. It made sleeping very uncomfortable.

Pros. Some rooms have an ocean view. It is not too far from the old Medina and the tapas bar downstairs was okay. Cons. Very rundown property far beyond its heyday. The reception foyer makes you think the hotel will be okay, but the rooms are in a state of disrepair and neglect. The 3 staff did not offer any assistance at the front when we arrived with all our luggage and maintained a rude attitude our whole stay, likely the worst we have experienced. They would stand in the doorways (one of which is broken and permanently closed), not greet or acknowledge us and block entry making you walk around them. Mostly on their phones. I asked for an umbrella during the heavy rain, they pointed to the two avaialble and barked "thats for the carpark" and I asked for the second one to which he barked louder "broken!" Checkin took 25 minutes. 3 staff members in the office area on their computers and phones watching one girl check in the whole line of people. First room on 2nd floor, the AC did not work and the thermostat had an additional switch added to turn it off and on but still didnt work. The room smelled like food and cigarettes, however the overall condition was reasonable. The front desks response was the hotel was full untill we said it smelled like rotten food and suddenly a new room was available on the 7th floor. 2nd room was worse with holes in the walls and graffiti engraved in the bathroom. Would not recommend. More to say but have run out of characters allowed.

Nice view and convenient location

Lovely hotel.

Lovely few days stay . However, bed and pillows extremely firm. One waitress in charge not very pleasant, but all waiters very friendly and helpful. Breakfast could not be faulted, plenty if everything and very fresh.

Great

Overall good

Did not love my stay. Check in was not efficient and took forever. Staff is just standing there on their phone and being unhelpful except the guy who helped with our bags. Front desk does not answer. Plugs not working, Ac was not working well. Overall unpleasant experience and would not go back. Absolutely not worth the money!

Very amiable, cozy,clean and convenient

Great location by the beach

Great breakfast and beautiful property. Stafe was courteous.

This hotel is quite fine for a quick stay. We enjoyed the massage , haircut and hammam services. The ladies are more than welcoming.

Disinterested staff to a man and women. Paying guests are an inconvenience that disturb their day. They don't allow the A/C to be turned on until its 'summer'. I was there in June and the temperature was in the 30s . The water wasn't running in my bathroom. I was told to wait in my room as Maintenance are only allowed in when the guest is present. He arrived in half an hour without his tools . Told me he was just going to get them and never came back! Receptions only comment was would you like a different room! Breakfast was dreadful so only went twice (in 9 days). Restaurant food was very hit or miss. The pool area allows outside guest to play their own sound systems so that a relaxing Sunday became Battle of the Bands! The place is obviously just for people on tours staying one night and moving on.

The hotel location is phenomenal! Everything within walking distance! Beach ofcourse as it's beachfront lol restaurants supermarket. Train station red bus stop ...and it is VERY safe all day / night ! The hotell staff are very nice and polite, especially this guy named Redouane at the reception, he patiently helped fix my messed up booking i made in expedia also this girl Hanaa at the breakfast buffet , she was very sweet and fast responder when i asked for silverware...The only thing I would like management to consider is that our suite didn't have lock from inside wich made me feel bit uncomfortable leaving my teenage daughter alone to go get breakfast as she doesn't eat breakfast , I'm a travler and that is the first time where a hotel room doesn't have locks inside, even though it's very safe area / city but it doesn't hurt to have that Tangier is a beautiful city to visit ! Shokran Redouane & Hanaa , will definitely go back one day .

Great location, great hotel, friendly crew, nice breakfast

Great property!! Amazing room

Great service. Friendly staff. Breakfast buffet is great. Many choices and abundantly. Hop in Hop off stops in front the Hotel even there's no signs there. Just ask the busses to stop.

Lift waiting times, unfriendly reception staff, breakfast buffet a disaster, uncleared tables, no plates and no tables.

Property is getting old. But the service and the location are great. While the rooms are updated common areas are dated

Right by the ocean front.walkable to the Marina, restaurants and train station. Staff at front desk very helpful. Special thanks to M. Moualooakil for helping me print my tour bus tickets Thursday night. We had trouble printing and he was very kind to print from his phone number for me. He went above and beyond fo make it happen. Thank you. Breakfast was good and I was able to use pool and gym without any problems.

Excellent, friendly staff Perfect location

The room was beside construction building. At 8:30 am bang bang bang non stop. One day we had no cold water, only burning hot water. We asked how much for transportation to airport, been told 100 MAD, arrived at airport , driver demanding 200 MAD (we toke airport to hotel normal airport taxi which charged us 150 MAD and we thought we got robbed)

The area is in a great location but those rooms are terrible and nothing like in the photos. I booked the hotel thinking I was gonna spend a great vacation in a nice place but reality was nothing even close to that. The room was so outdated, very dirty and old . Ants were everywhere, and good luck sleeping at night from people’s noise . Even the a/c fan was squeaking and the room was about to breakdown . I really wouldn’t go there anymore.

Very noisy hotel by the sea. I could not sleep all night. The people in the hotel are too commercial minded and fake.

Nice hotel rooms, very terrible drainage system, bathroom flooded.

Not worth it

Room was nice. Front desk - no helpful - basically ignored requests Ran out of money to exchanged Getting a taxi so difficult and then when you give them instructions follow on your google map they decide they will take you where you want.

Great location, beautiful views from the windows,but the conditions of the rooms could be better. I would rate it a 3 star hotel.

Terrible vew rooms and facilities

Hotel location is right on the beach. The hotel offers good breakfast buffet though the timing is inconvenient between 6 and 9. Perhaps, the most annoying thing is their unreliable WiFi being very slow and occasionally disconnects and wouldn't let you sign back in automatically. The WiFi is only OK in the lobby. We had complained about the WiFi, the refrigerator, the AC, and some noise coming from the ceiling but only the refrigerator issue was fixed. Just frustrated and disappointed.

The air conditioning unit didn’t work very well in our room 1704

All good

Wonderful for vacations

This is a big hotel, clean, in great conditions, nice pool, good bars, wonderful buffet, nice staff just in front of the beach. Many restaurants close by.

Fg

Nice and clean

I love it

Upon arrival they gave me a room that wasn’t clean and smelled like urine, I called and complained and they changed my room to a cleaned one, the breakfast was ok as well.

Parking and free breakfast and stuff are friendly

Needs a lot of updates

The staff are super friendly and kind. From the welcome desk to the house keeping to the restaurant to the spa. You really feel there is an harmony and professionalism in how things are managed. We really enjoyed our stay there and we'd like to extend our thanks and appreciation to the accommodation manger, GM, Spa manager and all the staff.

OK, it’s a ‘decent’ location with the best feature being the location -right next to the beach. The hotel can be so much better if the cleanliness was up to a ‘good’ standard. The staff were ok, the pool was dire and I don’t think the onsite Spa is of a brilliant standard.

Good

Service 👎 Clean 👎

Extremely over rated. The ac was bad. And every time I needed something fixed I had to come to them multiple times.

1 star hotel at best. the Moroccan authorities should make a surprise visit to reclassify this place.

Just ok

Great location

It was all ok except the behaviour of the lady in charge of the spa,she was very rude,desrespectful and unprofessional

Service is 4* rooms are 3* the hotel needs a makeover to come back to 4* only the location saved it.

Very good area near everything nice and polite staff professional good service and the food was amazing

It is nice and big hotel but smoke smell drove us crazy and made me feel sick whole time. Carpet was very dirty and chairs in waiting area were dirty as well. Staff was super nice and welcoming though.

Not what I expected

I booked a room with breakfast included, and it was written down in my bill, however when I got there they insisted it wasn’t The next day they took a bill with the charge of the breakfast

A hotel with gloomy look.

The inside interior of the hotel as well as the rooms is gloomy and uncomfortable. the essential accessories such water bottles and glasses are not available.

Nice hotel and staff

Nice hotel, Nice view, Nice staff

helpful

staff very friendly and helpful would stay again

I will never stay there again

No

Rude staff

Rude staff

Service no near 4 stars waited 4 hours for towel replacement breakfast disorganized bad atmosphere like in souk i wont stay there again

The property needs to be remodeled! My last stay was a little bit better than this time. Me and my wife were very disappointed of the conditions this hotel went to. Hopefully, it will be changes next time if we decided to stay here!!!

Location not bad but the property needs to be updated

Location not bad but the property needs to be updated

Poor customer service.Rude staff .I don’t recommend it