TravelEasy ("we," "us," or "our") operates the website www.traveleasylife.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform.
Important: TravelEasy acts solely as an intermediary platform connecting travelers with independent travel agencies. We do not directly provide travel services, process payments for bookings, or assume responsibility for the services delivered by agencies listed on our Platform. All transactions, payments, and service delivery are handled directly between you and the respective agency.
1. Information We Collect
1.1 Personal Information You Provide
When you register an account, contact us, or use our Platform, we may collect:
- Full name and email address
- Phone number (optional)
- Account credentials (password, stored securely via hashing)
- Profile information you choose to provide
- Messages and communications sent through our Platform
1.2 Information Collected Automatically
When you access our Platform, we automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited, time spent, and navigation patterns
- Referring website or source
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information from:
- Authentication providers (if you sign in via Google, etc.)
- Analytics services (Vercel Analytics)
- Travel agencies registered on our Platform
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Platform
- Create and manage your account
- Connect you with travel agencies and their services
- Send you relevant notifications about trips, events, and services
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
3. How We Share Your Information
We may share your information in the following circumstances:
- With Travel Agencies: When you express interest in or book a trip, event, or service, we share your contact information with the relevant agency so they can fulfill your request. The agency's use of your data is governed by their own privacy practices.
- Service Providers: We use third-party services for hosting (Vercel), database (Supabase), media storage (S3-compatible), and analytics. These providers process data on our behalf.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
4. Data Storage and Security
Your data is stored on secure servers provided by Supabase and Vercel, with infrastructure located in regions compliant with international data protection standards. We implement appropriate technical and organizational measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure password hashing
- Row-level security on database tables
- Regular security audits and monitoring
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Object to or restrict certain processing
- Data portability — receive your data in a structured format
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at privacy@traveleasylife.com.
6. Cookies
We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.
7. Third-Party Links
Our Platform may contain links to third-party websites, including those of our partner agencies. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our Platform is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Morocco. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@traveleasylife.com
- Website: Contact Page
- Address: Marrakech, Morocco