Palais Faraj Suites & Spa

We enjoyed our stay very much, and would recommend the hotel to others.

I thought the location was excellent. The pool was very nice. The rooms were nicely appointed. Overall a very good experience.

There was really nothing

Majestueux

Tout la gentillesse du personnel,le lieu la piscine la propreté et surtout un immense merci à Chakyr pour tout son professionnalisme sa disponibilité il mérite sa place dans les grands palaces

Séjour agréable.

Situation permettant de faire presque tout à pied. Hôtel à taille humaine Architecture et décoration andalouse de bon goût.

Tout s’est bien passé.

Lunch

Excellence of Food and Service. Chakir was a Great waiter!

Superb

A hotel full of character and charm. It feels authentic and elegant, with beautiful traditional architecture and stunning views over Fes. Thanks to their team they were very nice and very helpful

Oasi in Fez

Luxury rooms, service, restaurant and Italian guide in Fez (call Luca +212 662-226221). Highly recommended.

Bon séjour dans un lieu magique !

L’hôtel en lui même , emplacement à la fois proche de la médina mais loin du bruit ! Globalement l’endroit est raffiné , dans l’esprit chic marocain . Le confort est présent partout . Le personnel est GLOBALEMENT sympathique et a l’´écoute . Belle chambre , spacieuse et confortable . Le PDJ très bien et le restaurant l’amandier est très quali . Le service réservation est très pro

Parfois , un manque de sérieux , de méthodologie et de communication dans le personnel … je m’explique Horaire Réservation au spa qui change au dernier moment , au final je me retrouve à faire mon soin en même temps que mon ami alors que nous avions 2 horaires différents . Mon soin a commencé un peu après mon ami ( nous étions dans la même pièce ) pour se terminer en même temps , 3 minutes c’est pas méchant mais ça ne laisse pas une bonne impression. Le service pool bar avec un serveur pas toujours très agréable … des petits ratés dans le service mais rien de méchant à part que j’ai demandé 4 fois le parfum que l’hôtel utilise dans ses parties communes , au bout de 4 fois un réceptionniste m’a donné « en gros » les essences et m’a dit que le parfum provenait de Casablanca ,,, bref j’ai abandonné ! Après avoir réservé un transfert retour vers l’aéroport et Malgré mes 3 confirmations , la veille et le matin même, la voiture n’était pas présente à l’heure , des excuses pour nous dire que le chauffeur était en route , au final nous sommes passés de 5mn de retard à 15 minutes !!! Situation quand même peu professionnel pour un 5 étoiles . Cuvette wc cassé et chasse d’eau en mauvais état pour info .

The heart and soul of Fes— an unforgettable experience.

Location Cleanness Staff Design

Wonderful Service - Kind Staff

Absolutely stunning hotel just outside the Medina of Fes. What really stood out was the truly remarkable setting of the hotel itself, but even more so - the lovely service at the Patio area late in the afternoon. We had a wonderful service experience from Chakir who helped us with food, beverage and overall such friendly service. We loved our time at the hotel and really appreciated Chakir and the lovely staff at Palais Faraj

Two nights in Fez

An amazing experience, would highly recommend it to anyone looking to visit Fez.

Excellent Fes Hotel

Excellent hotel, service was great, especially at the Patio & Pool. Chakir was wonderful too!

Cuisine un peu en dessous

We had a great time on the patio

We went in for a drink and snack and had a great time. Chakir waited on us and was very kind.

Fantastic

Luxurious

Nice quick meal and service

We really enjoyed the food at the restaurant downstairs in the mini bar. Chakir was our waiter and he even stayed late to accommodate us. The wine from the local Moroccan area was wonderful and the food was great especially the eggplant and the risotto. The The service was wonderful.

La grande classe

Le ravissement des lieux, la gentillesse du personnel, l'emplacement. La grande classe. Merci.

Quiet and heavenly with small corners to sit and enjoy a tea. Great bar and restaurant with lively music and a fab view.

it was great

the rooftop the view location the decoration

the AC the breakfast

Beware

The room in our bathroom had a floor waste with a loose metal cap. As there was no shower you had to sit in the bath with a hand held shower head and when the bath emptied a foul sewage smell enveloped the whole room from this floor outlet. I reported it twice and they attempted to fix it, but to no avail. Eventually, I asked to speak with the manager who offered to move us out of the room for our last night, having already spent 3 nights feeling sick with the smell. I told him that I expected some refund on the room charge and he agreed. When it came to check out nothing had been done and the receptionist called him at home, and he offered me 120 MAD or $18 AUD refund. I told him this was an insult. They then said could I leave it with them and they would discuss it with a higher manager and Email me the next day. The did not do this but rather put the full amount through on the my credit card they had a holding amount on. Secondly, I had booked 2 Hamman spa appointmemts with the hotel througj booking.com and received a confirmation. We went to the spa on the day of the booking at 3pm and they told me they didn't have a booking So I took my phone to the manager and showed him the bookinh confirmation on booking.com. He said they had no room unless we came at 6.30pm. We had to alter our dinner booking to accomodate this and they could not even appologise. I am appalled by this "could not care less" attitude and their audacity to process my credit card for $3040 without me signing.

Worst meal and service in Morocco

We went for lunch on tge patio. Food was not good, cold meat was undercooked. When we said that the food was not ok, we wete treated very rudely, told food was fine and that it was cold as the kitchen was upstairs. And we just had to pay, even when we did mot eat it as we wete afraid to get sick from the still raw kebab. Second photo shows what was called a small salad.

Not good

Good location, beautiful building. terrible food, no shower only bathtub, no WiFi. There is a lot of noise at night. Not a good rest. This is not luxury is just expensive.

Luxurious respite in Fes

Fantastic 5-star experience. Large, well-appointed, very comfortable rooms. Great beds and pillows. Beautiful public spaces, fantastic breakfast, nice bar and food options with exceptional views. Staff all provided exceptional service, except for the gentleman that sits outside of the restaurant and bar entrance, who was indifferent at past over both nights of our stay. Location is not an easy walk to town if that is important to you, but its location at far side of town is very relaxing and a respite.

Jolie mais pas bien rapport qualité prix

L’hôtel en lui même les extérieurs sont jolies

C’est impersonnels et pas bon rapport qualité prix

Très beau palais, personnel accueillant et souriant

Смело можно рекомендовать.

Прекрасный отель. Немного уставший, но в целом приятная атмосфера, удобные кровати и подушки

Немного скудные завтраки для отеля 5 звезд

Très bien

Good for a short stay

Location

Breakfast

Ambientes bonitos e agradáveis

O tamanho do banheiro é muito pequeno e a falta de proteção faz tudo ficar molhado e escorregadio

Nice hotel - some staff could be more attentive

Location and layout very nice

Staff generally very nice but often slow to respond. Should not have to call for service 3 or 4 times before a response

Expensive, bad service and a TERRIBLE guide recomended by the hotel

When researching where to stay in Fes, we were consistently told that the two best hotels were Palais Faraj Fes and Riad Fes. We chose Palais Faraj and stayed two nights, Friday February 6 and Saturday February 7, 2026. The hotel itself is in good condition. The infrastructure is solid and the property is well maintained. Unfortunately, our experience in Fes was significantly undermined by the tour guide recommended by the hotel, Fuad. From the start, the tour felt orchestrated around shops of his choosing. He repeatedly refused to stop at stores we specifically asked to visit in the medina, claiming that doing so would cause mosques to close or that we did not have time. We trusted his explanations, only to later realize that he exclusively took us to shops under pretexts such as “a women’s cooperative” or “the oldest leather tannery in the world,” which were clearly places where he appeared to receive commissions. When we asked again about visiting other stores, he abruptly stated that our time was up. Beyond this, his behavior crossed professional boundaries. He repeatedly called me “Muhammed,” saying I looked Moroccan, and made frequent comments to my wife about her appearance every time he took a photo. This was uncomfortable and inappropriate. The most serious issue occurred upon returning to the hotel. Despite us explaining in advance that we intended to pay the guide fee through the hotel by credit card, as we did not carry much cash, he aggressively demanded cash payment. He physically blocked the car outside the hotel and refused to accept any other option. When I suggested we go inside to clarify the hotel’s policy, he followed us in, raised his voice, and began arguing with the receptionist in Arabic. The front desk staff appeared intimidated and, rather than intervening or clarifying policy, told us it was better to pay him immediately. We felt pressured and uncomfortable and paid simply to end the situation. This entire interaction was extremely unpleasant. What made it worse was the lack of support from the hotel staff. Instead of protecting guests from an aggressive third party they had recommended, the staff deferred to him. We asked to speak with a manager, but none was available Saturday evening, and on Sunday there was no follow-up or call to address our complaint. Given that Palais Faraj is one of the most expensive hotels in Fes, we expected a far higher standard of service, guest protection, and accountability for vendors they recommend. Unfortunately, this experience became the dark spot of an otherwise beautiful trip to Morocco. By contrast, we had excellent experiences at Royal Mansour in Marrakech, Four Seasons in Casablanca, and Azalai Desert Camp in the Sahara, which made the shortcomings here even more noticeable.

Truly Unforgettable Hammam Experience at Palais Faraj

My husband and I had the most amazing time at the hammam spa in Palais Faraj Hotel in Fes. We honestly cannot remember the last time we felt so relaxed and pampered. The exfoliation and massage were both incredible, and the warm, beautifully designed atmosphere made the whole experience feel very special and authentic. We are especially grateful to our driver, Mehdi Ezniti, for recommending this hammam to us, as it became one of the true highlights of our trip.

lujo oriental

el edifcio es precioso y el personal es muy atento

la bab ziat esta un poco lejos de todo, me pierdo cada vez que vuelvo al hotel, pero es algo folclórico, nada grave

Unheimlich tolles Ambiente

Unheimlich tolles Ambiente, viel zu entdecken im Hotel, von der Bibliothek bis zum Pool. Genial auch, dass man sein Fahrzeug direkt im Hotel parken kann

Es gab nichts, was mir nicht gefallen hat

Beautiful palace, wonderful Jr Suite, warm and helpful staff, delicious food, and amazing Medina views

It is an amazing hotel. We felt like walked into a palace. We were warmly greeted and welcomed right away, and were upgraded to a Jr suite upon check in. The Jr suite is like a miniature palace with amazing views into the court yard. The breakfast is great and so are the dinner, with amazing views into the Medina. This hotel made our Fez stay extra memorable!

None

Le cadre magnifique, la vue, l'hotel et le mobilier oeuvres d'art, le personnel adorable et vraiment aux petits soins. Juste 5 étoiles bien méritées

Absolument rien

Excellent stay , will be rebooking in a few months time.

The attention to detail was amazing. The staff were brilliant, all very communicative and efficient in all engagements. Spa treatments were so good I went twice for the full package.

It could do with some free weights in the gym.

Un hotel avec beaucoup de charme et un personnel au petit soin.

Outstanding Hospitality at Palais Fara

A heartfelt thank you to Mediha at the reception of Palais Faraj. She was incredibly kind, gentle, and truly professional from the moment we arrived. Her warm welcome and caring attitude made us feel so comfortable and appreciated. Our stay at the hotel was wonderful — the room was beautiful, spotless, and very cozy, and the service was always attentive and thoughtful. Every request was handled with so much care. Thank you, Mediha, and the entire team at Palais Faraj, for your kindness and for making our stay unforgettable

Stunning staying in Fes

“I had an amazing experience at Hotel Palais Faraj. The service was exceptional from the moment I arrived. and Mediha and heitam were incredibly professional friendly,and attentive They made sure every detail was perfect and always helped with a smile Their warm hospitality truly made my stay unforgettable And about the hotel lovely and stunning 🙂‍↕️

You should mention clearly that the wing we reserved in is without elevators, not to surprise the guest just before rea

History

The bed , it is not meant to be sleep on

Beautiful hotel and grounds

We very much enjoyed our stay here in this lovely hotel and grounds, situated on the south edge of the Medina. Special mentions to Mehania(?) on reception, and the porterage team, all very friendly and efficient. Also to all the staff in the restaurant on the top floor for service. The breakfast is spectacular. And my partner was delighted to spot 2 wild tortoises on the terrace!

Excellent!

Stunning rooftop restaurant. Food and service were excellent! Live music was playing inside and created the perfect ambience.

Le dîner était excellent. Nous avions la plus grande chambre très agréable . La terrasse pour se restaurer

Le bar rooftop intérieur. La déco. Le rapport qualité/prix

Honest review

Honest Review – Palace Faraj, Fez (October 2025) My wife and I stayed at Palace Faraj for three nights at the end of October 2025. I wanted to share our experience both to inform other travelers and to offer constructive feedback for management, in the hope it may support future improvements. I also must add that majority or review on TripAdvisor are by tour guides and operators which give skewed overall ratings. 1. Location – Excellent (5/5) The location is truly ideal — within a short walking distance to the Blue Gate (Bab Boujloud) and the old Medina, where most shops, cafés, and restaurants are located. The neighborhood feels safe and easy to navigate, with minimal risk of getting lost. 2. Architecture and Ambience – Exceptional (5/5) The building itself is magnificent. The mosaics, art pieces, courtyards, and salons are stunning and full of detail. The design and décor are aesthetically rich and reflect authentic Moroccan artistry. Simply put, the structure and ambience are what make this property special. 3. Staff and Service – Poor (2/5) This is where Palace Faraj falls short. While the staff seem generally polite, they are not well trained or service-oriented. Communication is minimal, and requests are often met with a nod but no follow-up. We received bottled water on the first day, but none on subsequent days — even the bottles we had brought ourselves were removed from our room. These small oversights added up and gave the impression of inattention and lack of hospitality. 4. Hammam and Spa – Very Disappointing (1/5) This was the most concerning part of our stay. We were looking forward to a traditional and relaxing Moroccan Hammam, but instead had a distressing experience. The heat gauge was faulty, and the temperature exceeded what felt like 120°F. My skin was burning, and despite repeated pleas to lower the heat, the attendant did not seem to understand or take the situation seriously. I had to leave early, feeling faint and nauseous, and spent half an hour cooling down with cold water. When we spoke to the manager, she seemed indifferent and only mentioned that a technician might fix the valve later — with no apology or gesture of goodwill. Unlike other Hammams we’ve visited in Morocco, we were not offered tea, water, or any refreshments. Overall, the spa staff appeared indifferent and poorly supervised. 5. Massage – Inconsistent (2.5/5) My massage experience was fairly good, but my wife’s was disappointing. Her therapist seemed inexperienced, possibly still in training. While both therapists were kind and well-meaning, it was clear that professional training and consistency were lacking. 6. Overall Impression – Beautiful but Mismanaged (2.5/5) Palace Faraj has tremendous potential — the architecture and location are top-tier, but the service, staff training, and guest care are far below what one would expect from a property of this caliber. We had hoped to return next year with our family, but unfortunately, after this experience, we will be choosing a different hotel. I genuinely hope management takes this feedback seriously and implements corrective measures. With proper training, attention to guest comfort, and stronger hospitality standards, Palace Faraj could easily live up to its physical beauty and achieve the reputation it deserves.

Le Palais Faraj est un hôtel absolument extraordinaire. Le personnel est attentif et surtout d'une gentillesse extraordinaire. Thé et plateau d'excellentes pâtisseries à l'arrivée. Le cadre est magnifique. Il faut vraiment prendre le temps de faire le tour des salons et de la chambre, de regarder tous les détails (les cuirs ciselés du bar, les zelliges, les stucs, les boiseries, ... chaque détail est soigné). La piscine est très agréable. La vue sur la médina est extraordinaire. Les repas (diner et petit déjeuner) sont excellents et originaux. C'est vraiment un très très bel hôtel et son architecture complexe et magique le distingue vraiment des hôtels standardisés. Bravo !

Worth every penny I could not imagine wanting anything more than this place.

Everything. Room was incredible - we had the Ambassador suite and it was palatial. Pool was fantastic, restaurant fantastic, common areas fantastic, incredible Library, great location, extremely professional staff.

Nothing at all.

Clean, large, but modestly appointed room with an odd layout. Common areas were nice and staff was polite and helpful.

Unpleasant and rude

Based on its trip advisor we walked to this hotel, it was late morning and we intended to have coffee, drinks and maybe an early lunch. We arrived in blazing sun and were met by a rude, unprofessional and unpleasant security guard who simply told us that we were unwelcome unless we had a reservation. Two reasonably well dressed tourists. Avoid !!

Ficamos encantados com tudo, desde a nossa recepção à nossa partida! Hotel super relaxante, super aconchegante e acolhedor!

Outstanding

Absolutely amazing, truly a masterpiece! Honestly, without exaggeration, this is one of the best hotels I’ve ever stayed in. We booked a standard room and they upgraded us to a luxury suite. The hotel itself feels like a museum — you could spend half a day just enjoying and admiring all the beautiful details. This is the kind of hotel I wouldn’t mind paying $1000 a night for. The staff are super friendly, awesome, and everything about the place is just great. The only issue is that they should improve the service of the dark-skinned waitress in the restaurant

The only issue is that they should improve the service of the dark-skinned waitress in the restaurant

Amazing Common Areas, the rooms a let down

A storied hotel with historic decor and beautiful common areas, almost museum like, located high with lovely views. My room on an upper floor on the central courtyard had a bedroom, sitting room and 1.5 baths. I’m a 6’6” and found the rooms to be cramped and was often ducking for chandeliers and doorways, claustrophobia inducing at times. The furnishing was old and tired and the rooms need an upgrade to match the common areas. The restaurant was okay and the breakfast average.

La habitación era preciosa, cómoda, no le faltaba detalle. El servicio excepcional, nos hicieron upgrade de la habitación, late check-out, pedimos la cena en la habitación, servicio rápido y comida muy buena. El desayuno hecho al momento en un comedor con vistas a la ciudad.

Nada, todo perfecto.

Dream welcome by Mediha at the Palais Faraj

The moment we entered the hotel and were welcomed by Medina the receptionist we felt enchanted. She could not have been more charming, professional, helpful and polite and she sets a tone of superlative quality for the hotel.

Un posto da sogno, ma reale

Un mondo dei sogni, ma reale. Sono stata al Palais da sola ed ho usufruito di tanti servizi: ristorazione, trasporto e spa. Tutto eccellente. Le camere sono stupende, gli spazi comuni incantevoli, inclusa la piscina. Ottimo il rapporto qualità prezzo ed eccellente anche la posizione perché permette di godere della vista della Medina dall’alto e di raggiungerla a piedi in poco tempo.

Dover andare via!

Comfort and kindness after a long trip

We arrived late at night and were welcomed warmly by Haitiam at the front desk He was kind professional and very helpful the hotel is clean quiet and comfortable perfect after a long trip. Great service and great staff even at night 👍

Exceptional stay with outstanding service

We had a wonderful stay at Palais Faraj Suites & Spa. The service was impeccable from the moment we arrived, with professional and attentive staff throughout. I would especially like to thank Madiha at the front desk for her exceptional service. She was always kind, professional, and attentive to every detail, making our experience even more enjoyable. The hotel’s restaurant was also a highlight — offering refined cuisine, excellent service, and a breathtaking view that made every meal memorable. I highly recommend this hotel for its outstanding service, elegant setting, and overall exceptional experience.

Unforgettable experience at Palais Faraj

We had a truly unforgettable stay at Palais Faraj! From the moment we arrived, Madiha and Oumnia gave us the warmest welcome. Their kindness and professionalism stood out. they were always available, attentive, and very helpful with anything we needed, even until the day we checked out. Our room was absolutely beautiful . spacious, clean, and full of charm, with a stunning view over the Medina. Every detail was thoughtfully prepared, making our stay extra comfortable. The restaurant was also a highlight. The food was delicious and beautifully presented, and the service was impeccable. We especially enjoyed the Moroccan dishes . full of flavor and prepared with care. Thank you again to the entire team, especially Madiha and Oumnia, for making our experience so special. We’ll definitely be coming back and highly recommend Palais Faraj to anyone visiting Fez

Spectacular and gorgeous!

Stunning property right outside the Medina. It looks and feels like an old castle. We stayed in the Ambassador Suite which had a living room, two bedrooms and 2.5 bathrooms. The pool area is very clean and the water temperature was just right. Their food is top-notch. Highly recommend if you are visiting Fes.

Stay Somewhere Else

We were excited to try this as was highly recommended. Upon check in, was shown several rooms. The room set up is awkwardly configured. Small tv only in living room and not in bedroom. No service by pool. Had to call if we needed anything. Spa was under renovation and wasn’t told this before we booked. Breakfast was decent but fruit wasn’t replaced. Service was fair. Beware that they do allow smoking inside the bar area. They were good with booking restaurants and getting us a guide and driver for the day. We wouldn’t stay here again as it isn’t luxury.

Jewel box in Fez

GORGEOUS property, excellent service, fantastic restaurant, and great cocktails with a stunning view of the Medina. We were very well taken care of by Brahim and Madiha. Don't hesitate to book the Palais Faraj - you will not be disappointed!

Appearance is deceiving.

This hotel looks real nice but appearances aren't everything. The room didn't have any heat - 53 degrees in the room with one duvet and tile floors. When we contacted the front desk at 4:30am on our first night, they came up and agreed the heat didn't work. They didn't offer anything to get us warm - they were going to let housekeeping know at 9am, which didn't help. The heat wasn't fixed an that evening I went to the front desk - they offered a space heater, which we got. Bottled water was supposed to be supplied but they said that only the water in the room when we arrived was all that was free. Plumbing isn't very good. A large window between the bathroom and bedroom woke up someone sleeping if the other person got up to use the bathroom. This is not a 5 or 4 star hotel.

Beautiful Location Away from the Hussle and Bussle

The hotel has a take-you-away feeling and the courtyard is beautiful and relaxing, even in the rain. The staff is welcoming and accommodating. We had a lovely room, which was modern yet felt like a luxurious palace too. The shower was great; however, one morning we did not have hot water. We had dinner at the restaurant one night, which was just ok. They do have liquor license but the wine choices were all very average. The breakfasts were great and had a lovely view over the city.

Exceptional

Skip It For Drinks

The Palais Faraj was kind of a letdown. Our initial impression was great. We went for drinks at the bar and the lobby staff was excellent showing us where to go and even getting us an elevator. The first impression in the bar was also fantastic. We were seated immediately, and the head bartender was punctual in taking our order. That is when it ended. The head bartender seemed to forget we were there. We ordered another round and some food from one of the other staff members and it never came, despite the order being repeated by the staff member 3 times. It is possible there was ordering or translation barrier with the staff, which the head bartender could have easily resolved by actually coming by our table, but he seemed more interested in talking with his friends than giving us the time of day. I eventually got up, corralled the head bartender to pay my bill, told him it was the worst service I had thus far in Morocco, and left (and yes, it was the worst service in Morocco because it was excellent everywhere else I went).

Superb