Hotel Imperial Casablanca

The property was being renovated, and there was no mention of the renovation when the booking was made on Expedia. There was no air conditioning and this is summer, when a complaint was make about the air conditioning, a standing fan was offered. The carpet along the hallway was extremely dirty and dusty from the construction. The bathroom was not cleaned and soap scum and mold was all over the shower walls and the floor. I forfeited my hard earned money and left after one night even though I had a two night booking.

Good team, clean, organized, good food,

I want to thank and appreciate the manager of the hotel and the team, for the help and support provided for my parents, btw my familly will be back this weekend,

Noisy and smoky. The room was pretty hot. The air conditioner was not working. Didn't get repaired in two days after letting them know.

My Imperial Hotel Casablanca Experience 2025

The staff are pleasant. The hotel is decent but needs some TLC. Restaurant menu needs to feature some vegan meals on the breakfast, lunch and dinner menu. The swimming pool wasn’t available during my stay due to renovation works on the first floor. However, the hotel does have a pool and a spa, including Hamman. I will definitely visit again.

Worse then 1 star motel

One word TERRIBLE!! We have cockroaches in our room, air conditioner was not working, broken faucets, web netting in the room, bed sheets dirty, no pillow covers, there’s a table in the room but no chair, asked for a clean bed sheet - the sheet they provided was ripped. Desk Service was awful. When we brought the concerns to their attention, desk attendee said “you should have do your research before booking it”. Simply awful!!! WILL NOT RECOMMEND ANYONE STAYING THERE

Moyen

Moyen

Great stay

Good location but need lots of repairs

Attention must be taken to these issues

The stay over night was ok but the bathroom smell awful and goes through the room. There was no mats the bathroom and the towel was not looking clean to use

Noise

Very bad experience. When we first entered the room, there was a bad smell until we opened the window. The bathroom door does not have a lock. Furthermore, there is visible moisture on the wall, there were no towels and the toilet was a little loose! bad service. Not recommended at all!!!!!!

Poor in every respect. The room was dirty (especially the bathroom). The swimming pool was inoperative throughout our stay. The Wi-Fi was inoperative in all the rooms. It was always going to be repaired "tomorrow". The room key card failed on multiple occasions necessitating constant visits to reception and much waiting for the card to be re-set. There was never an apology. One member of staff was extremely aggressive and rude. Certainly a property to avoid.

Worst Hotel Experience

There were no indication that we had to pay an extra fee per night that we ended up paying. Towels that were supposed to be in the room came the next night. The room looks bigger in the advertisement than when you enter it. It was dirty as well. There was another attempt at trying to charge another fee but had to be reminded that it was paid the first night. Worst hotel experience I've ever had.

Avoid this place

Pictures of this hotel online completely misrepresent it. It is very run down and not at all a modern western standard hotel. Rooms and bathrooms are huge but sparsely furnished, having stayed in two different rooms the bathroom fittings are often broken, tiles are broken, plaster is peeling. no kettle, cups or glasses (even tooth mug) in the room. In one the safe was broken and the window wouldn't close, in the next the heating and aircon were not connected. There was no running water in one sink. shower fittings were broken. It is also very noisy because the trams run so close, and there are night clubs etc in the area. Breakfast was very poor. I have to say the hotel staff were nice.

The room missing towels and paper. They offered to change my room but I was to tired and they never came to replenish the paper or towels. In the shower was an opened soap container which might indicate that the bathroom was not properly cleaned.

DISASTER

I spend over 100 nights a year in hotels worldwide, this is probably the worst I have been to. Forget the 4 stars (maybe 20 years ago). Breakfast is unpresentable, the room absolutely dirty, the reception useless. I payed 3 nights and escaped after 2. I was promised a new room twice. They were renovating the floor (which is not a fault unless you let guests leaving in the rooms and occupy the corridors). look at the pics I took and avoid this hotel. Ah: the gym opens at 10:00 and closes at 6:00. If you are a business traveller, forget about it.

Hôtel à fuir!!!! Aucun confort, l’ambiance froide, les murs insalubres, rien ne va dans ce hôtel, quand on a demandé à ce qu’on nous change de chambre il se foutaient de nous, on était obligé de passer les deux jours dans cette chambre horrible. Cet hôtel ne mérite même pas une étoile, c’est une vraie arnaque je vous le déconseille fortement.

My room was flood.Staff did taker well . Never again what they say its différent how they trait the customer.Im very unhappy to stay there

I don't recommend to someone... The shower was broken, TV not working, no hairdryer, no towel, very noisy at night, which you can not sleep 😴

Nice hotel! Good value for money and comfy beds

Hotel is dirty, staff not friendly. Arrived at the hotel late afternoon and room was not ready, needed to wait for towels for more than an hour. Shower was broken. Cockcrach at the restaurant during breakfast.

The staff is very helpful

Room has no towels

There was not a single towel in my room, they changed my room instead of sending me towels, the second room had no towels either, only on the third day they sent a towel that was in a bad shape.by the way I heard other guests complain about the same problem at the front desk.

Hotel is advertised as 4 stars and on their website it says "luxury hotel". Nothing luxurious about this hotel. Run down, dirty, carpets were stained, our room had no towels and we had to hunt the reception people to get 3 towels for 2 people ( 2 medium, one small) 2 days after check-in. The pillows were small and uncomfortable, not to mention the pillow cases looked dirty. Thanks God we travelled with our own bedding set. The furniture outdated, the door for the bathroom was off track and my husband fixed it and the shelves inside the closet had so much dust on them. The reception people just not cared and seemed annoyed by us or the other guests. None asked if they can help us with the luggages upstairs.I hope management sees this review and maybe takes a quick walk to Radisson hotel 2 minutes down the street to see what means to be in the hospitality business. It's like a difference from sky to earth. From accomodation to cleaness to restaurant /food & service. This hotel will not even qualify for 2 stars per US standards.

On balance, well below average. Never again.

I was disappointed with the aspect that the hotis being advertised being 4 stars which i think is not right. The room we had the shower head was broken, the tissue holder broken, cracks in the bathroom and walls, nothing much to do around the area you have to travel out of casablanca to enjoy your time, the spa has a pool but no shower available which is ridiculous. Theres not much to do in the area its best to stay in agadir or marrakech.

The staff were great, the hotel is fairly worn down and I think it might just look dirty because of that.

They ask you to pay city taxes numerous times on your stay even though it has already been paid on your invoice, staff stole my Dior perfume. Keep all your valuable items with you at all times.

Great

My room was excellent. Big window and comfortable bed. Shower was great. Only issue was outside the hotel. A lot of yelling and fighting going on throughout the night, but not the hotels issue. Everything is very walkable from the hitel. Staff very friendly

The hotel was clean but shame it is dated and does not look the best. The air con and fridge in our room did not work and no remote for the dated tv. The pictures on the website are quite old! Breakfast was ok but I would have rather gone out if I knew what what was on offer before. Basic is an understatement in a horrible settle. Location was fab. Tram stop just around the corner so everywhere easily accessible.

Breakfast nice

Our experience at Hotel Imperial Casablanca was beyond disappointing. Despite booking and receiving confirmation, upon arrival, we were informed that there were no available rooms. We were left waiting for hours and we’re told it’s not their problem. The inconvenience and mismanagement of reservations were utterly frustrating, making our stay in Casablanca start on a sour note. I would strongly advise against relying on this hotel for any travel plans.

They refused me to check in with my wife unless if I have marriage certificate. We didn.t spend any night out there.

Amazing

Staffs are great. The machine charge card reader did not work for 3 days,we stopped by 4 times before it worked. Wasted time.

Shower head not good, water dribbled out. Could hang shower on wall. Nowhere to put stuff, shower floor very limescaled. Fridge not working. Staff friendly, breakfast basic continental.

Very walkable to see the real Casablanca- watch for scams they are everywhere- even the hotel staff. This room has min amenities a bed and shower no working air. The maid however was very kind and accommodating

Problème chauffage et climatiseur

Problème de bruit et de climatiseur plus la lumière

Very central location , only 10 min walj from train station and Medina, 40 min from airport, large rooms, clean new luxury bed linen, argan oik toiletries, hair dryer, good breakfast with omlets, creps, steam vegy, pirrage, croisants, danish pastries , eggs, vefy fresh salads, fruit salads. Lots of hot water, rain shower, bide. Reception staff very helpfull. All stay great. ll return again in Imperial Casablanca hotel.

Amazing Staff

`Great value for price. All is clean and staff are fantastic.

The property need to be rehabilitated, it is a nice hotel but old. The Staff have been very kind and helpful especially the lady at the reception she was very professional with a strong customer service skill

Just some painting job to done

Massive construction site

Breakfast was a nice continental in a conference room, and staff were very helpful. (How they manage to stay gracious with construction going on is incredible!) The main entrance and restaurant are closed off for construction but they do have alternatives set up. The room left alot to be desired. The curtains were torn and needed a chair to keep closed. Towel for the floor was missing and no hot water at all. The street noise was incredible, no insulation in the windows.

AC wasn’t working

It was very bad experience. It was deluxe double room, however it was terrible that when I went to room AC wasn’t working and room temperature was boiling and when I asked the reception desk they said some work going on and couldn’t do anything. If they already had that issue then inform. And I wasn’t do anything bcoz not feeling well and had long journey then I had to open the windows but couldn’t normal till morning and then I just checked out.

The hotel room is very clean, staff are welcoming, dinning is available inside hotel restaurant and more options around.

Transit hotel

Transit hotel so we did not have a choice to where our lodging would be. Shuttle from the airport to the hotel. I’m assuming typical for the area. The room left a lot to be desired Mold in the shower, no towels AC did not work. The dinner they served prior to leaving was not good at all.

Avoid -- Total Dump!

Don't believe the reviews that this is a good hotel This place is a total dump. We rented the Imperial Suite for a week, and they tried to give us a room that was about 12x12', the hall was littered with trash, and it was so dark you couldn't see where you were going. The curtains on the windows were shredding, the bedding was disgustingly worn out, and the bathtub was so filthy, it looked like it had never been cleaned. There was one grimy looking towel in the bathroom and a small cake of soap. We could never have stayed in this place. We went back to the front desk and told them we were canceling the reservation. If this was the Imperial Suite, then I'd hate to see what the regular rooms looked like.

Terrible

The stay was terrible. I was planning to stay for a week. But I had to leave. No towels available. When I asked for towels they brought a durty one. And no toilettes papers available. And they took city taxes twice from me.

The reviews saying this is a good hotel are phoney and the photos are staged. We reserved an imperial suite for 6 days and arrived at 10:30 pm at night. The desk clerk said that our room wasn’t ready and moved us to another room. The hallway was dark with dirt and trash. The room was about 12x12’ and filthy. The bathroom was filthy with a tub that looked like it had never been cleaned. There was 1 dirty towel. We went back to the desk and said we were leaving. The ads were just false advertising. Save your money and stay on elsewhere.

Horrible.

This place was completely unacceptable. The tour company (Intrepid) made the arrangements, which was a horrible mistake. It is located in a horrible part of town. The air conditioning was inadequate, the TV didn’t work, the Wi-Fi was useless. The paint in the halls were peeling. Even the electrical device charging sockets didn’t work. The front desk didn’t speak much English and this was an English tour. I even had to convince them to give me another roll of toilet paper and they would only give one towel per guest. No bath mat or face towel. Get another hotel, even if you have to pay extra for it.

very nice hotel

The Hotel Not clean , The air conditioner is not working

It's near the Tramway and very easy to commute. There are number of cafes and restaurants around the hotel. The hotel also serves a fixed menu buffet dinner. The time are very spacious but the do need renovations.

Nothing

This property needs a major facelift. Whereas it is listed as a four star, it would barely be a three star. Not recommended.

No towels in my room, safe wasnt working no pillow covers

Lacked hot water

Thank you for staff

No tv remote control. Fridge doesn’t work. Breakfast pathetic. No pool.

Good stuff

horrible customer service totally un human and un professional no towels no glass to drink no water, what kind of hotel does not have water ? room was disgusting we changes the room next day and there was no hot water and the shower tap was broken, note: we only stayed at the hotel at bed time all day we where outside.

Property isn't clean, no shower , no hot water,

Location is in center of Casablanca near to lots of restaurants and service.

Good staff. Great breakfast. But no toileteries. Overall very good deal for the expedia price

Roach Haven (or heaven)

Roaches ! Just nasty ! Infestation

Roach-ville

If you like roaches, then this is the place to be

The friendly staffs.

Roach Paradise

Place is infested with roaches, if that isn't your thing, I'd advise against it.

Really enjoyed my stay at the hotel and would highly recommend and I will definitely visit again. Everyone was so kind and accommodating and the check in and check out was straight forward and very easy.

A good experience

It was a nice experience to stay at imperial casabanka with nice staff, clean place and very suitable location

The hotel is okay, do not be put off by the area, much nicer arras are just 5 minutes away. The only problem I had was the breakfast, which was underwhelming.

Would Stay Here Again

Beautiful hotel, friendly staff who was able to assist us in English, clean room and nice location

Very comfortable stay. Large and clean room. Welcoming staff.

It was okay but I wasn't please of how my room looks like specially that the water was kinda all over my bathroom whenever I try to use the bidet. The room looks bit old as well but probably just the interior but all in all it is convenient and decent for the price. Would recommend if ur on a budget.

Unsanitary place. Rooms are filty.The countertop at the buffet where most of the food was had roaches running around. Friendly and helpful staff. Will never stay there again.

The rooms are very dirty. The bed is uncomfortable. The air conditioner is hot. The curtains are broken you can’t close it.

Excellent location and staff

The hotel location is excellent almost near everything you need,

The property is good, noisy at night thought, we had 3 straight nights were people were shouting taking pictures and noises arousn 10pm but other than that was ok. Oh air conditioner wasnt the best one had no proper blow.

Rien n’est bien dans cette hôtel Vraiment zéro

Great

The staff was nice and Abdul Samad was the BEST. Always had a big smile and helpful!

This hotel has a cool history and the staff is very nice, helpful and welcoming. I loved the photos of early-20th Century Morocco displayed throughout. However, the room was missing a few amenities like a wastebasket or more than one roll of toilet paper (our stay was multiple days). The sheets weren’t changed between days but I guess this is normal (they were clean when we arrived). Things were overall a bit worn down and could use a spruce. Also of note: the restaurant downstairs allows smoking and it drifts up through the hallways so even if you have a non-smoking room you will constantly smell smoke, at least in the hallway.

Run away

I do recommend this place for hotel stay. The bathrooms were fully clean. It’s very bathroom. The WiFi was horrific. I didn’t take a shower.

Staff was very friendly and super helpful. Really comfortable bed and plenty of space in the room. Would stay there again.

The hotel in general had its "prime". They definitely need to remodel and repair too many breakdowns, especially in the bedroom.

Well centered in the city. Close to services. Old property. May need revamping and upgrading

I have absolutely nothing great to say about this nasty disgusting hotel. Whom ever is the photographer made this place look exceptional. No wash clothes to wash your body. While taking a shower the water is coming out the shower because their is no door to hold the water in and shower head barely worked. While showering the water fills up to your ankles. Walking in the hallways look like a movie scene from Jason vs. Freddy. I wouldn’t let a stray dog stay in this nasty place.

Dirty rugs in the corridors, card slot for the electricity did not worked in my room - I had electricity without using that slot, staff friendly but hotel definitely does not look like on the pictures

This is not a 4 star hotel, they dont even give you bottled water in the room or any hygenic stuff. No wify signal half the channels on tv dont work. Washroom filthy.

Good location. Empty pool. Good breakfast buffet only when you get up early otherwise food is dry. Orange juice mixed with too much water.

Hotel property like 2 stars, customer services very bad ,Expedia should return some money for customer

I liked the staff very much. They were totally helpful and attentive to our queries and requests. The breakfast was also a plus to this hotel. The condition of this hotel is not the best. It needs renovations and some shining touches to attract the customers. Rooms in general and bathrooms in specific need lots of work.

Unfriendly front desk made me regret staying there! Awful!

Large room great staff, I needed extra time for check out and found no problem