Aqua Mirage Club & Aqua Parc - All Inclusive

Excellent time at the Aqua Mirage Resort

We had an excellent time at the Aqua Mirage resort over Easter. Staff were very helpful and attentive. They offer a range of activities for children and the water park is great. We went to the Spa and had the Hamman Bath with facial and it was superb, Mina and Lubina were excellent and were great with my 12yo who had the same treatment. The rooms are spotless and cleaners were great. This resort had a mixture of everything and the excursions are also good - we did the city tour and Atlas Mountains/waterfalls and had a great time. I’d highly recommend this resort!

Poor service, never again

Disappointing start overshadowing the stay (currently day 2) We’re currently on day 2 of our stay at Aqua Mirage, and unfortunately the experience so far has been dominated by a really poor start. We arrived at the hotel around 12:30pm, fully aware that check-in wasn’t until 3pm — which is absolutely fine and expected. However, what we found completely unacceptable was that we were not allowed to use any of the facilities or even get some food while waiting. We were told we had to sit in reception for hours unless we paid an additional £10 per person. I’ve travelled extensively and stayed in many all-inclusive resorts, and I have genuinely never come across a policy like this — it felt unnecessarily strict and frankly ridiculous. After multiple complaints, including speaking to management, they refused to budge, so we ended up paying just so we could have lunch. To make matters worse, when we went to lunch, there was nowhere secure to store our luggage. We were told to leave it in reception, which was small, poorly presented, and didn’t feel secure in any way. This added another layer of discomfort and frustration right at the start of our stay. Things didn’t improve after that. When we were finally given our room, we discovered that we couldn’t access the balcony at all. The door opened inwards but was completely blocked by the bed allocated for our child, and there was no space to move it — making the balcony entirely unusable. We called reception three times over the course of an hour and were repeatedly told someone would come to fix it — no one showed up. My wife then had to go down to reception and spent 45 minutes with guest services arguing for a resolution and requesting a complimentary upgrade given the poor start to our stay. In total, it took about an hour and a half to be moved to another room — not an upgrade, just a basic functioning room where we could actually access the balcony. Despite everything, management refused to offer any meaningful gesture to make up for the experience. Initially, they offered a one-hour late checkout, which was useless given our early morning departure. Eventually, they offered an extra visit to the à la carte restaurant, but still refused to consider a room upgrade. All in all, we lost 2–3 hours dealing with issues that should never have happened in the first place. It was a very frustrating and disappointing start to our holiday, and it’s disappointing that we’re now on day 2 and still reflecting on how poorly things were handled. To be fair, the hotel facilities themselves seem quite good, but the reception staff and management seriously lack customer service awareness. It felt like the priority was enforcing rigid policies and saving money rather than looking after guests — something I’ve rarely experienced to this extent. Based on our experience so far, I wouldn’t return.

A wonderful stay at a lovely resort

I was a bit sceptical given the size of the complex and the number of people staying given it is summer holidays. But I found this to be an amazing hotel. Everything runs very smoothly. Every part of the resort is spotless and is cleaned daily. The outside areas are very pretty and make for a lovely setting. Food is plentiful, loads of choice and very tasty and a great salad bar. There’s loads of staff to help. Just 2 small points and that a sugar free drink option other than water would be good and also a reading light in the bedroom. But neither of these distracted from an excellent stay at a really lovely resort.

The Ryanair of hotels

This is the Ryanair of hotels. Which is pretty much the worst thing you can say about a business. First attempt of a money-grab at check-in. If you are unfortunate enough to arrive before 3pm, you are not permitted to use the hotel facilities unless you pay a fee for each person (I assume this is the same checking out if your flight is past 11am). If you don’t pay, you must sit and wait in the depressing reception area with mould-covered ceilings until check-in. Travelling with 2 young kids, this is less than ideal, but we put up with it on principle as we only had 1hr to wait. I have never experienced this procedure at any other all-inclusive hotel, and we’ve been to a few. Second scam at checkout. You are required to pay a hefty deposit for pool towels (£60 for 4) upon check-in (fair enough). On checkout, you need to return them to the pool kiosk (which closes 1hr before the pool does), they give you a ticket, and you take your ticket to a separate desk at reception, who refund you your deposit (an absurd process in itself). We went to return our towels when the pool closed at 6 and the kiosk was shut. As we were checking out at 8am the next day (and the pool opens at 9), we went to reception at 6:15pm to ask if they could return our deposit and take our towels. Unfortunately, it was ‘computer says no’ and there was just no way of getting our deposit back, and we were told ‘you can keep the towels if you want’. How thoughtful. When I asked to speak to senior management, I was informed there is NO senior management in the hotel beyond 6pm. Shambolic if true. The guy on the customer service desk had no interest whatsoever in trying to help. Appalling service. There’s a multitude of little charges included in the T&Cs for lost keys, towels etc which is annoying and off-putting (like Ryanair) but also fair enough in a way. Those costs add up and hotels can’t just be expected to swallow the costs all the time. But the check-in process for entry and the towel deposit “service” is an absolute money-grabbing scam. Elsewhere the tiles in the aqua park are sticking up like landmines all over the place and if you get out without breaking a toe you’ll have done well. The buffet room is dirty (floors uncleaned from one meal to the next, smears all over the walls), the Italian restaurant (which you are ‘treated’ to once per stay) is beyond a joke. One of the worst meals I’ve had. And the process of ordering from the à la carte is absurd. You have to preorder for every person a few days in advance. The Moroccan restaurant is fine, and the buffet food is acceptable if a bit chaotic. Although they often run out of plates and other food items which take a while to return. Very limited drinks options for adults and kids. No juices for dinner. Only fizzy drinks! And seemingly no beer for adults, which I’m not fussed about, but I imagine some people will be. Don’t expect too much at the bars either. Generally awful drinks. Don’t even bother with the coffee. They charge for a Lavazza. It’s such a shame because the grounds are lovely, the staff in the main are trying to do a good job, and the facilities are ok. If they could look past making a quick buck at every opportunity, it would actually be an enjoyable, cheerful experience. Would not return or recommend.

Enjoyable stay.

We had a really great time at this hotel, the checking in process was very smooth staff very attentive and helpful. The room was clean and comfortable. The swimming pool was heated which was perfect for the mornings. The entertainment was very good for all ages we were especially grateful to Zaine and Aya for looking after my daughter she didn't want to leave, also big thankyou to Yoyo, Break for getting us involved with the games so much fun we will definitely return.

Amazing trip

This is my second time at Aqua Mirage and once again we’ve had an amazing time. The entertainment is amazing as always, there’s soo much to do it’s impossible to get bored. All the staff are amazing but the animation team are what make the trip memorable. Aya, Yoyo, Mido, Zaine and Toto, everyone of them is amazing. (There are more but can’t remember all their names) Already looking to come back in October though

Relaxing Stay as a family of 3

We stayed here for 9 nights end of March into April, myself, husband and 9 year old daughter. Highlights 1.Rooms clean. 2.Pool areas and pool toilets always clean. Staff were always cleaning around the pool areas throwing rubbish away. 3. Guided trip to Souks was amazing!/felt very safe with our guide. 4. Entertainment team worked hard. 5. Good variety of food. Our tummies were fine, I think you just need to be sensible with what you choose to eat as some sauces very rich and different to your diet at home. 6. Water park fun! 7. Heated pool very welcomed 8. Camel riding trip excellent! 9. Taxi drivers very friendly and helpful Negatives 1. The restaurant Staff took too long to clear or clean tables, every visit to the restaurant tables with piles of food on them unclean. Often we would have to chose a dirty table and ask a staff member to please clean it. 2. Food in restaurant not replaced quickly, often asking for them to please refill the pasta and then waiting ages. Replenishment needed to happen much faster due to volume of people. I know holiday makers can be greedy and untidy but the hotel must forecast this and be able to deal with it. We dont all have good manners so unfortunately the hotel must be on it in the restaurant. 3. Heated pool was nice however it is not very big so very crowded and hard to swim our daughter got knocked a few times due to volume of people. 4. Drunk holiday makers- unfortunately we experienced a few drunken men around the pool, one actually was in the pool and knocked into our daughter but he was so drunk he had no idea what he was doing. Perhaps the hotel should look at drink limits as it becomes a problem of safety. This guy was then very unwell in front of everyone at the pool, at this point the hotel should have intervened as its not acceptable. We experienced more than 1 verbal fights between guests. 5. On more than 1 occasion we were given glasses with cracks in at the restaurant, very sharpe. Again this is due to the restaurant staffs lack of observation. Overall we enjoyed our holiday, slept well and came home relaxed 😌which was our aim. The price of the holiday reflected our time there and we expected some set backs as always. After reading some reviews before we went i was worried but honestly it was a nice typical family resort and a good price! We also experienced lovely weather! Just needed a hoodie in the early mornings and evenings! Top tip! get to breakfast by 8am and its a much nicer and quieter experience! Marrakech itself was beautiful and we will return but will try a different hotel next time.

Not Recommended for Muslim or Asian Visitors – Unfair and Unwelcoming Experience

From the moment we arrived, the staff were rude and unhelpful. Basic customer service seemed completely absent, and any requests were either ignored or handled with clear disinterest. The food was mediocre at best — certainly not what you would expect from a hotel of this standard. The situation became far worse when our room flooded. I was travelling with elderly parents and a child with autism, so this was not just an inconvenience — it was a serious issue. We immediately asked to be moved to another room, but our request was ignored. Even more frustrating, when the situation was later investigated, the hotel falsely claimed that they had resolved the issue and that we had never asked for a room change. This was simply untrue. We also cleaned the room with a wiper we found in the corridor ourselves and towels. To make matters worse, my autistic child was subjected to unacceptable behaviour from other guests, and the pool supervision staff were completely inattentive. Instead of ensuring guest safety, they seemed more interested in watching women than doing their job. The hotel shop staff were also incredibly unwelcoming, constantly watching us in a way that made us feel like we were suspected of stealing. As a Muslim Asian family visiting a Muslim country, this treatment felt discriminatory and deeply uncomfortable. We noticed a clear difference in how Asian guests were treated compared to others. Overall, this was one of the worst hotel experiences I have ever had. Between the poor service, lack of accountability, and the way we were treated, I would strongly advise others — especially Muslim Asian travellers — to avoid this hotel. I had an extremely disappointing and upsetting experience at this hotel in Marrakech, and I feel compelled to warn others before they consider staying here.

Prisonbreak from the aquamirage zoo

Where to start? The restaurant was filthy, piles of half eaten food piled on tables whilst staff stared at the heaps but failed to clean tables or provide basic essential cutlery. Salads were frozen, actually frozen! Went to the "Italian" restaurant, this in no way resembles Italian food. Cheap cuts of meat poorly cooked, soup that curdles and pannacotta that is actually angel delight and raspberry sauce. Move on to the spa... half way through my facial I removed the covers off my eyes as it was taking a little too long. My therapist had climbed onto the other bunk beside me and fell asleep! I had to wake her to finish... All inclusive is very loosely applied in this establishment, you pay for ice cream, coffee and an exorbitant amount for towels. These are doled out in a sovietesque card, ticket and cash payment system managed by strict times. When trying to leave, don't be shocked at being held for a further 30 mins as you gather a final receipt to enable you to leave the building as well as a security staff member chasing you to the car to cut your wristband off.... Good points- the nurses and doctor that were required to treat my husband when he broke his leg during the entertainer led activity were professional, empathetic and well qualified. Marrakesh is brilliant, but if this facility invested half as much in learning customer service and safety as they do in chasing every penny off you, refusing to hear a complaint during your stay, they might deserve the 1 star I needed to provide to write this review. My dogs had a much better experience at home and much better food served in sanitary conditions!

House keeping staff

We had a great experience and were very well looked after by the house keeping on Block 4 Sameera, she was super friendly. Always ready to help and gave us a service with a smile in her face.

Don’t come here esp if you have dietary needs!

Had a new issue almost every day. Wanted to leave but hotel wouldn’t communicate with my agency for a refund! This hotel has great potential, but unfortunately it’s let down by arrogant staff (with the exception of the entertainment team, who were fantastic), poor food hygiene, and a lack of respect for dietary requirements. There are far better options available — I wouldn’t return. There were also far too many paid extras for an “all-inclusive” resort. For example: cash deposits required for equipment, ice cream only available at an extra charge (and just one flavour in the evening), towel deposits in cash and local currency only, and you couldn’t charge spa services or extras to your room. This made it very inconvenient, especially when trying to use up local currency before leaving. Here are just some of the issues we experienced: Food: • Asked for plain pitta (normally used for mince) and was refused. Also asked for a second biscuit and was told no — hardly what you expect from all-inclusive. • The same pizza cutter was used for both meat and vegetarian pizzas. Even when a manager arranged a fresh pizza, the chef handled meat and then prepared my pizza without changing gloves. • Guest services confirmed staff don’t have time to use separate utensils for vegetarian food and would not change their practices. • Meat was handled and then the same gloves/hands or utensils were used on cooked food, including chicken — a serious hygiene concern. • Very limited vegetarian options in the à la carte restaurant, and no flexibility for children. After repeated issues, they agreed to make a simple tomato pasta for my son — which was poor quality (the Italian restaurant is not worth visiting). • Saw staff eating (chicken nuggets) while preparing vegetarian food, then continuing food prep without hygiene measures — witnessed multiple times. • Management frequently blamed poor communication on limited English skills. This is not acceptable — basic understanding should be expected in management roles. • Food labels were inaccurate — do not rely on them if you have dietary requirements. Rooms: • Had to change rooms due to mould and poor bathroom grouting. • The replacement room was smaller, with limited storage, and more suited to three people rather than four. We were told no other rooms were available unless we paid an additional £800. • Rooms are very basic — only a small fridge and minimal toiletries provided. At the very least, drinking water should be replenished daily. Overall, this hotel offers, at best, a 3-star level of service

We loved this hotel!!

We LOVED this hotel! We desperately needed a sun holiday away and booked this hotel pretty last minute. We usually wouldn’t go for all inclusive because it can sometimes disappoint but this hotel did the opposite! The food was good and had lots of options, the rooms were pretty nice, and the services on the hotel ground were great!! It is a very big hotel with a lottt of people staying, but because of the amount of staff it is run very well and you don’t even notice. We spend most of our days at the adult/quiet pool and it was perfect + the lifeguard was super nice. It’s lovely to constantly get unlimited drinks and snacks. Special thanks to Amal who was our waitress most nights at the adult area of the main restaurant, she made our stay extra special and had amazing service! The bus from the hotel to Marrakesh town is easy to manage and efficient. The rooms can be a bit noisy during the night, but this is the case with most hotels so we just brought ear plugs and we’re fine. My only other feedback was the screen for entertainment was very loud sometimes making it a bit hard to enjoy a drink by the bar but this was only the case for some of the nights. We didn’t have any kids with us but the entertainment for kids is great. We came with perfect weather which I think enhanced our stay a lot but there are still things to do when the weather isn’t great I imagine.

Goood

Aqua Mirage Park is a fantastic place to visit if you’re looking for a fun and enjoyable day out. The park offers a great atmosphere where visitors of all ages can relax, have fun, and make wonderful memories. There are plenty of activities and attractions to keep everyone entertained, making it a perfect destination for families, friends, or anyone wanting to spend quality time outdoors. One of the best things about Aqua Mirage Park is the staff. They are friendly, welcoming, and always willing to help. Specially Aya! From the moment you arrive, they make you feel comfortable and ensure that you have a great experience. Their positive attitude and professionalism really add to the overall enjoyment of the park.

October Family Visit

Honest Review - the only thing I could fault about this hotel was their organisation - or lack there of. I knew before I went about the extra charge to check in before 3pm so was expecting to pay this, but the check-in process was awful. 3 different ques for different things! They really need to streamline the check in process. Food - absolutely no complaints whatsoever! Plentiful and lots of options. Definitely recommend booking into the Moroccan, Italian and Steak Restaurant! Rooms - we had an interconnecting room and they were both large enough. Had an extra bed in which was a bit in the way for the patio door to open. Pools were good and waterpark was amazing. Bars were busy and again the drinks were usually half empty! But if you asked for them to be filled, they were filled! We booked our trips separately as there were a bit cheaper than the hotel ones. Did the hot air balloon, horse riding, quad bikes and camels ride. Would return again.

Bad experience , don’t go to this place

Hotel customer service is extremely poor, the check in is strictly at 3pm and they’d not budge even for 5’ no matter what which is absolutely ok if they ensure spot on service! But that’s not the case, They’re absolutely ok to provide poor service and still charge the full amount! They charged 10 dirhams for a lost card at the time of exit, which they didn’t mention at the time of issuing it and when questioned, they mention it’s written in the guest book which we never even saw in the room! The water supply in the rooms is completely unreliable- last 2 days we were there, it went off for over 4 hours with no indication on when will it come! When we threatened to leave the hotel, magically it appeared within a minute! There’s something doggy about all of it and I would not go back again, felt actually glad we were leaving due to this whole ‘lack of water’ mess. When complained to the manager, he cites “force majeure” - they need to understand the definition of it before citing nonsense. The support staff (men) seemed too touchy feely with women with not much respect to private space which is uncalled for- they should know how to behave in a resort with international tourists. Food seemed alright but like other reviews very repetitive and certain hours of the day you won’t get all of the menu. There’s a massive issue with wasps and flies - I’m surprised they don’t do anything about it. The wasps don’t let you sit peacefully and the flies are always around you. The room cleaning service is fully unreliable - ours cleaned at 1130am one day and after chasing came at 530pm the next with no toilet tissue left! We had to call multiple times to the reception to get some! Once the cleaning staff came to our room at around 1130am and said she’d come back in 5 minutes but never turned up after hours! After repetitive reminders to the reception and the cleaning lady on the floor, she finally turned up around 6pm! For us, the soap dispenser didn’t work for which we were later provided with additional soap. On the brighter side, the October weather was lovely which Ofcourse is nothing to do with them. Net, I would recommend a trip to Marrakesh but not to this place for the reasons noted above.

Birthday celebration for my wife.

Our holiday to the Aqua Mirage in Marrakech was something we had planned for months to coincide with my wife's 75 birthday. Some reviews we read worried us slightly, "food was always the same", "rude staff in reception", etc. Well, to tackle the first concern; the food, breakfast, lunch and dinner was absolutely delicious...if anything too many choices! Always a line of traditional Morrocan tagines and a mountain of couscous. Chips, pizza, (freshly fired), fish of various kinds, pastas, saffron rice and potatoes, masses of different salads, a roast meat chef with chicken one day and lamb the next. Huge variety of deserts, and fresh fruit...even an ice-cream cone to finish! Second concern; the staff in reception, (actually ALL of the staff from the cleaners and security upwards) were super friendly and very helpful...the only time I had minor problem, just WiFi dropping, I had to go to reception in person as the receptionist who answered my telephone enquiry from our room didn't have sufficient English to understand my problem. Must remember that French is more widely spoken than English here. The Aqua is the kind of resort that you don't actually need to leave, there's always entertainment, bars, pools, (family, adult only & the HUGE water park) snack bars and restaurants. A basic shop, don't expect to buy tea bags 🫣! and even an infirmary on site...you do need to walk quite a lot purely because of the scale of the resort & the majority of the excursions, which can be booked at the on site office, require a reasonable level of mobility... walking tours of the Medina and souks for example. Our ages and fitness levels counted against us there, not the resorts fault of course. We booked for 10 nights and on reflection that was a little too long for us...younger visitors and especially those with little children would find it a different case and could just relax knowing that their kids are safe. Overall I would recommend the Aqua Mirage. On a side note, we are from Scotland and it's impossible to exchange Scottish bank notes in Morocco...be aware! 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿

Forget the idiots with their negative comments.

Beautiful hotel grounds, slightly rough around the edges. Main restaurant in particular. But the hotel is spotless, no mess anywhere. Rooms cleaned every day. Hot water not so much at busy times which is fair enough. But piping hot generally. Fridge in rooms but leave card in to keep water cold. Yes you leave deposits for towels or tennis etc. Big deal just do it. Busy bars as you'd expect at AI. They work so hard. Huge measures. The wine and beer are actually good. Evening entertainment is fine. Some of the performances are amazing we were really impressed. Food on offer, choice is massive from western to morrocan. Seafood night, salmon, shark, tiger prawns, amazing. Yes it's not piping hot but we nevee got food poisoning. These other comments about delhi belly are the minority. The standard of hygiene is very high. No flies in restaurant. You're in Morocco, sh!t happens... wash your hands, use hand gel!! Don't drink the tap water. Water park is great. Rides brilliant. Security are there to stop glass or food and drinks going in or out. Same in main restaurant. Just don't do it, there are signs up. No glass or cut feet!! All staff were great, lovely people the morrocans. Animation team all great. Hard workers. They have a shop, pricey as expected, free water in all areas. The trips are great. Highly recommend camel ride and quad bikes. Got shuttle to marrakesh, nice place not as scary as we expected. All in all a fantastic hotel, would return, great for families. Make sure you have cash, for tipping, shuttle bus, deposits for stuff. Cash machine outside hotel. Last of all steak night and Italian bloody hell what a wait for food. But someone is always filling up your wine glass and food is fantastic.

Aqua Mirage Best family experience

We came as a family of 6, 2 adults and 4 kids aged 9 to 16. This hotel is just made for kids, the pools, aqua park, entertainment team keep the children and adults entertained throughout the day. If you don’t want to take part and just relax by the pool, they’re not pushy at all. I can’t really comment on the evening entertainment because we don’t really go we usually play cards or Board games or else go to the sports bar as they show soccer games. The food is amazing, there’s something for everyone, they serve beef on the bone, turkey, chicken, lamb, lots of tagines, Moroccan food, beautiful cheeses, hummus, salads fabulous, rice, different types of Potatoes as well as the usual pizzas, nuggets and chips. Desserts are Lovely too and never same thing each night. The best thing about this hotel though is the staff. I can honestly say we’ve never experienced such lovely staff, they work so hard, they adore the kids and are constantly interacting with them. We had Rida Igram as our waiter most nights, he’s amazing, teaching the kids Arabic phrases, they loved it and he was just amazing. Bouchmar, one of the chefs, I’m coeliac and he used to bring me around to show me what I could have and then bring directly from The kitchen so there’d be no cross Contamination. The lifeguards were brilliant, so kind and funny, playing with the kids. Hicham in particular was just a sweet heart and even gave my youngest tips on how to improve her swimming going though techniques and how To improve. The entertainment team work so hard, Namira, Youssir, there’s so many of them but they’re just super. The kids want to come back to Aqua Mirage.

family holiday

Aqua Mirage hotel was very good and I had a great time with my family. We went for a week and enjoyed all of it the food was great and all of the workers were very helpful and fun. Our family made friends with many of the workers including Faty, Yoyo and Break.

Great hotel and staff

The staff were amazing: break, squeeze, yoyo and faty were the best. The food was great huge selection of different cuisines main pool was lovely. And all the waterpark slides were avaliable and amazing. The waterpark was overall thrilling thriving with people. No queue for any of the slides basically an overall great experience and very family friendly

Sickness and diarrhoea anyone??

We arrived late on the 17th rooms fine. A lot of queing...slowing down tactics to control people i don't mind that. The quiet pool was beautiful. By Monday 20th our first casualty went down with sickness and diarrhoea. She was ill in bed for the remainder of the holidays. Hubby got the squirm Wednesday. He is still not right 31st October I went on antibiotics and steroids for sore throat and head cold I think this delayed my illness my son went down with violent sickness and diarrhoea late Wednesday night and is still ill. So skinny a week off school. Missed his mock exams I have nit stopped feeling ill since Monday just threw up again. Ive never felt so ill for so long in my life. Im waiting for Tui to get in touch if anyone else was sick during this week please respond to this message. My annual holiday ruined. My 7th time in Morocco as we love it i am just bit impressed by the lack of help and concern from the hotel. We were unable to get confirmation of our illness source from the doctor...they only write prescriptions.....which yiu can walk up the road and get yourself anyways. I wouldn't of complained about the holiday at all but illness just is the worst thing that can happen on your holidays.

Enjoyable Experience All Around.

This was the fourth time we've been, with previous visits in October 2019, 2021 and 2023 with the kids. This was our first child free holiday. As with all previous visits, the staff were friendly and always happy to help. The rooms are basic, but comfortable and functional. The house keeping team are always happy to help if you need anything. The gardens are well looked after, and gives the resort a lovely feel. We've never had a problem with the selection of food in the restaurant and most of it is fairly decent. We didnt use the aqua park this time as my partner is disabled, but through the previous visits my youngest developed from using the kiddies pool to the full selection of slides available and enjoyed them all. Entertainment is a bit outdated and hadn't really changed over the last 7 years, and is more chid/family orientated but the animation team work hard and are very friendly. My only negative would be on the most recent tris there was a couple of nights where drunks came back to their rooms shouting their heads off despite the signage saying not to. The other would be the sports bar opening in the day to show football matches, but not having the actual bar open, meaning you had to go across to the main bar for drinks. As said this was our 4th visit and have now booked 9 days in June 26.

Very mixed review..needs alot of improvement

Water park, pools, food and entertainment all amazing. Grounds are beautiful and rooms clean. Cons On arrival cash machine down so we couldnt get towels. Hotel only take cash. No back up in place and they just said "oh well" So we had no towels on our first day as they wouldn't let us use our room towels. They didnt care at all! Coffee in beakers unless you sit in main restaurant so take your own coffee cup! Having to push my sons bed out the way to open my patio door. It makes so much noise and complete blocks the door. Pillow case removed and not replaced. Spirit's only at one bar. All the others only beer or wine. All pool bars are like this. The main bar is miles away from all the other pools. Restaurant is filthy on backs of chairs and walls covered in greese and drips of food. Chair seat covers falling apart. Maintenance in the whole hotel needed. Its run down. Really shabby and dated in most areas. Gym was filthy and in need of repair. Yoga mats were disgusting I didnt want to touch them. And the sanitizer was empty. Families on holuday were lovely and staff plesent but not particularly friendly and definitely not in a hurry to help if needed. The hotel looks 5 star on arrival but is more 3 star Our son absolutely loved it but we wouldn't come back.

Do not recommend to anyone

My experience in this so called, “4 star” hotel was horrible from start to finish. There literally isn’t anything good to say about it all. What was meant to be a relaxing break, was just an unenjoyable experience as a whole. The check-in begins at 3:00 PM, which is fine as it’s the hotel policy. However, there was absolutely no hospitality while waiting nearly three hours to check in. No refreshments were offered — not even a glass of water — and the front desk staff were rude, dismissive, and showed little interest in helping guests. The food was bland and dry. Chicken and beef/lamb was always overcooked and barely had any flavours. I understand that food is not allowed outside the canteen, but I tried to take two pastries in a tissue for my brother, who was unwell and couldn’t come downstairs. The security guard stopped me as if I had committed murder. When I explained, I was told to inform reception — and then was sent to the nurse instead. All this, just for two croissants. Completely unnecessary. As for entertainment, there’s a YouTube video playing on a big screen. Out of the 7 days I was here, there were people on the stage entertaining once. It’s laughable for a 4 star hotel to have a video playing on a big screen. The shower stopped working during our stay, and when we reported it, reception said many guests had the same issue and they were “looking into it.” For a supposed four-star hotel, having no running water is unacceptable. The room itself was very dated — the television was tiny, the furniture looked old, and even the toilet roll holder was broken. There were no complimentary water bottles in the mini-fridge either so be prepared to stock that yourself. Also, there are no irons in the hotel and you have to pay to have a kettle. The Wi-Fi was painfully slow and unreliable. It will hardly ever work, and when it did, it was the slowest thing ever. As for the pool, guests are required to pay for towels — there are no towel cards, which most hotels provide. Even basic sports activities required cash deposits, which was inconvenient and unnecessary. This stay was far from enjoyable. The service, facilities, and general upkeep of the hotel fall well below four-star standards. With unhelpful staff, poor amenities, and outdated rooms, I would not recommend this hotel to anyone. It urgently needs improvement in every area before being considered a true four-star establishment.

Marrahell

Worst hotel I have been to. Food. Struggled to leave the toilet pan after every meal. Issues with rooms. Infested with ants. Bed was broken. Must of took a severe beating before our stay. Waterpark. Half the slides never worked for the full duration we were there. Moroccan bees swarmed you every time eating or drinking. Staff had no interest. Would of got a better answer from a cardboard cutout.

Awful Customer Service

Honestly one of the most disappointing holidays we’ve ever had. Not because of the facilities or entertainment team who were all very welcoming a pleasant but what should’ve been a relaxing break turned into constant stress thanks to hidden charges, rude reception and 'customer service' staff and ridiculous hotel policies. From the moment we arrived, it felt like we were an inconvienience and being taken advantage of. Towels required a cash deposit in local currency only, losing money on exchange rates — and you can’t get it back in the same currency. Towels could only be changed STRICTLY every two days. There was also a tourist tax at check-in with an extra £20 per person just to ENTER the hotel early (NOT TO GET THE ROOM!). Meanwhile, even though we had to check out 7 hours early - no sign of any flexibility or refund for this lost time so only works one way!?? When a towel was stolen, the lifeguard and security were reassuring and helpful and said we wouldn’t be charged and to go to reception— yet reception were immediately dismissive and unhelpful, telling us to speak to customer services (who by the way only operate at limited times). When we eventually got to speak to them there was Not even the smallest gesture of goodwill and even gave us the suggestion of reporting it to the police!! The hotel’s rules were just as frustrating. I was stopped by security for taking a few cold baguettes from the waterpark to my kids, treated like a criminal with no explanation at all. And to top it off, one day there was no running water for six hours — no toilets, no showers, no handwashing — a massive hygiene issue that was never acknowledged or apologised for. The reception staff’s contempt and total lack of flexibility ruined what could’ve been a lovely stay. The location and facilities had potential, but poor management and customer service completely destroyed the experience. Would never return — and wouldn’t recommend this hotel to anyone until serious changes are made.

Great family aqua park, close transfer.

Fantastic family aqua park the only thing I’d have a minor gripe about was the queue times for the bar, busy season & only two staff on at the main bar till the outside bar opened at 7pm, otherwise great for kids & big kids! Plenty of slides & flumes & lovely welcoming staff. I’d gladly return with my grandson when he’s older to make more use of the water park & only 15m transfer! Really nicely looked after grounds, very clean & plenty of activities to do if you want them.

Amazing food,attractive hotel,perfect for children &close for trips to Medina/desert.

Great for family. Kids loved the water park.Loads of day time activities from water polo/water volley ball/mini golf/tennis etc which we enjoyed. Food was absolutely delicious,so much choice.Really spoilt. Recommend sitting outside to eat,much nicer.Inside abit like a canteen. Staff around site very helpful and jolly. Good location for getting into Medina.25 mins,went twice.Not really a free shuttle bus,we just jumped in taxi. Must do a desert /quad bike trip,amazing.Great Value for money &they all collect and drop off from hotel. Great location to be able to have some culture plus relax in a hotel. Evening entetwinment weren't our cup of tea,but went out for most of then. Serve dinner till 10am,so could still eat even if been out into Medina.

AVOID - Unsanitary and unhygienic

On our last day we were checking out in afternoon as stated when we arrived. So we spent day in aqua park and when my family and went to get showered there was no water to shower with or flush the toilets. Toilets were overflowing with human waste and flies everywhere. It was extremely unhygienic and unsanitary. They were still checking people in knowing they could not provide basic human requirements. After check out at 3pm the water was fixed later we asked if we could briefly get a room or use the aqua park to get showered and reception said no. They would not help us in anyway shape or form. We had visited this resort multiple times and this will be our last visit. Totally shocking. Surely a quick shower would not have been a problem. Horrible reception staff.

Week stay for the family - All inclusive

Overall a very clean facility and the gardens were excellent considering the climate. The garden workers do an excellent job. The rooms were clean and house keeping was good. Great for the family and grand kids. Would go again and recommend if you want a good weeks break, great weather and the kids occupied for the week. We went late October and a fantastic Halloween 🎃 theme going on. 👍

3star. Dont bother unless your happy to keep paying more

Do not book here. They have you waiting in the lobby for hours until your room is ready. The reception are rude. You dont get offered a drink or food. There was a water issue in the hotel at this time so no water at all anywhere. No idea what time things happen e.g entertainment and clubs etc. No paper written with this on dither. no guidance on where things are. They expect you to pay to use the facilities if you have not booked with tui. So I had to wait for 2 hours with my son until the room was ready The hotel is a joke and greed of money making. Ive travelled alot and never have I had to pay to use facilities with a all inclusive. And when leaving you have until 3pm to use facilities otherwise you have to pay to use pools bars etc.. If they changed a few things and made the process stress free for when people want to enjoy their holiday , then the bad reviews would not come in. Its the little things that go along way. My driver from the aiport was more accommodating and kind than the hotel! I spent alot of money on here and regret it Won't be back again thats for sure. If you want 3 star then this is it. I never leave bad reviews unless I feel I need to. And I was absolutely fuming with the service I just feel others should know this.

Best hotel yet

Aqua mirage is such a beautiful hotel with many things to do such as pools, football pitch , the fun they have and the stage bit but honestly would recommend as they r so nice and so caring

100% will be coming back next year to Morocco

Apart from the entertainment later on which wasn’t what we came for, the food , drinks , cleanliness , overall package from the staff was spot on , will be looking to book again next October 🙌🙌 100% recommend the market tour, quad bikes and camels .. overall a fantastic week away in Morocco 👍

Amazing!

Second time this year we’ve come here and once again got home happy coming to book again! The food has improved so much since June we enjoyed it every night, the gravy they put on is to die for and as a Brit the best gravy I’ve ever tasted it’s divine. Want to give a massive shout out to Zaine&YOYO who have absolutely made our holiday yet again who have made us feel welcome from the moment we got there, never in my life have I known two entertainers be so good at their job, they’ve made us laugh and smile for the last 10 days and have become really good friends that we’ll always value and so should the hotel cos they make it the so much more special, also to squeeze and aya who are also just as amazing at their jobs. The shows are amazing, entertainment round the pool etc just an amazing hotel and we’ll see you next year! Also thank you to the photographer saif again who’s been amazing! Thank you aqua mirage and your amazing staff

Fraude !! And not clean !

@hotelakabostoncommon Do no stay here, The hotel is ok, good location but there is some sort of scam going on with housekeeping and secret fees. I was charged $150 dollars for a robe ? A robe I obviously did not take ! When I called the hotel the manager was rude and his response was they had to charge me even though I did not take a robe. There cleaning service is virtually inexistent !!!!

Hotel is Good but not Great

Whilst the hotel was very clean and looked very appealing, the kids also loved the water park we did have a few areas of frustration which is why we have left 3 stars - firstly lack of information it would be good for the information sheet in the rooms to be clearer as we didn't even know how to sort towels we had to ask or how to book the restaurants etc. Also and I know this isn't necessarily the hotels fault but people were so noisy in the room blocks at a night time shouting, screaming and singing really late at night for quite long periods of time one night we even heard furniture being moved around in someone's room late at night as we were with our kids it meant very late nights for us all by the time we could sleep. We also weren't too keen on the bar set up of food it felt very canteen like although the food was ok we have had better at other hotels and better layout of how you get it. The most frustrating part was you could get free bottles of water throughout the hotel including when you went to dinner and my 15 year old son was practically manhandled by security leaving the dinner because we were taking our bottle of water back to our room and he removed it from him which seemed absolutely ridiculous and over the top for multiple people to show us they had just walked out with a bottle with no issues whatsoever and to then walk 10 feet to the next bar to grab as many free bottles as you wanted so that wasn't great to be honest and seems like a stupid rule. Lastly the WIFI was hit and miss and cant be used all around the hotel as a business owner having reliable and constant WIFI is a must. Also food in the main dinner hall felt so chaotic sometimes and they dont leave you access to extra knifes and forks if you have multiple plates so we ended up keeping our first ones before they took them away

Enjoyed and value for money.

Very good place for family with children. Not much activity for over 65 age group specially in the evening. It will help if you can provide leaflet with a map and daily activities clearly explained.

Amazing

I was hesitant at first going to Marrakesh, but wow the resort was everything and more, the staff were wonderful, never fighting for a sun bed, actives for all ages, food- well breakfast was the best meal of the day, and for a fussy eater like myself there was loads of options. My 6 year old is asking to go back even though we’ve just landed home. All an all we have an amazing time! Definitely be back

Lovely hotel

Beautiful hotel , rooms are very nice . The gardens are kept very nice. The entertainment team work all day making sure we all have a great time . The catering side people weren’t as friendly as everybody else especially the lady who gives out the ice cream ( she never even acknowledges you). The lady who takes care of the adults only area in the evening is lovely, she’ll make you feel very welcome. Most food is very nice although we found it quite cold most of the time. The swimming pools are really nice and the life guards are on the ball all the time. What I didn’t like is witnessing guests AND staff using the toilet and not washing their hands afterwards . We really did enjoy this hotel .

Great facilities, clean, food not great. Facilities. The waterpark.,pools where fantastic

The waterpark on the pools where fantastic there was always an abundance of sun loungers available and no rush to get to them in the mornings. The pool areas were kept clean at all times and there was always staff picking up around the area . The rooms were cleaned and tidy every day providing fresh tiles if used. Which I very much appreciate it. Unfortunately, I believe that our Aircon in our room was not working correctly so the room did tend to get warm. The resort is a little out of the way, but I do believe there was a shuttle bus service . There is a shop on site, which is not badly priced . There was a small shop and pharmacy offsite and walking distance. I used of both these places and they were very helpful. The only negative I have for this hotel is that the food was not a great standard now we all know that all inclusive food can be hit or miss if it was not for pizza and chips and a pasta dish I would’ve struggled to find something to eat for me and my two children what I will say is if the food had of been of a batter standard I would have had no hesitation on returning to this hotel their mock tails and their nighttime entertainment was fantastic. But unfortunately, the food did let them down. In the water park there are so many bees if any sweet drinks are left down or food they will congregate Round straight away! I had read this in a previous review but did not understand the extent until I was there so please be aware of this. In short if you are not a fussy eater and you are willing to try all types of food this might be your place but for us the food was a massive let down!

Nice break

First the bad bits. You had to pay extra if you arrive before 3pm if you want to use the pool, restaurant and bar. Check in and out was the same time and it was so busy in reception. When check out later you can use the showers in the water park but they take you towel off you and you have to pay a deposit fo the towels so you have not got anything to dry yourself and they do not care. The big pool was so noisy but there is loads of sun beds. If you go to the adult pool it is lovely and quite and the pool is freezing. They have a bar there but only service beer, wine & soft drinks, if you want spirits you need to go to the main bar. The water park is very good and never busy. They restaurant is good choice of food and plenty of it for everybody. In the restaurant there is a room just for adult which was lovely and quite. The entertainment was poor but the entertainment staff was good with everybody. They was always cleaning and always tiding up, but there was lazy holiday people and kid would get food from the outside bar and don't eat it and leave it on the side and the birds would come down and start pecking at it.

Shocking Experiance with Reception Staff

we had a bad experience with reception staff ,we as a family were staying there with 2 rooms and i asked my sister and niece to join us for a day which they booked online and we as a family enjoyed and checked out 12 clock asked reception staff if they can leave their 2 bags in our room they said yes no issue, and left their bags in our room and went to souk for shopping , later when they came back 8 clock to pick up their bags and went into our room and say goodbye to us the reception staff stopped them and said you used facilities and should pay now, he didnt let them go i went to reception spoke with the guy and he refused to show us CCTV or any proof , we requsted them they were inside to pick up their bags for 15 min , he said still we have to pay and was very sutbborn , then i asked for manager he refused , seciruty people didnt let them go and held them for 1 hour , then i paid 600 dhiram and he let them go but they missed their flight and had to pay £115 each for new flight next day and had to stay at airport , this is rediculas and really bad for such a good resort , i appeal their management to sack that reception guy and compansate , 14th octobar 2025 they checked out

Bad

The locks for the door our of full I had someone walk In on me in the bathroom because it’s so easy to unlock the locks you pull down the handle and it unlock that shouldn’t happen in a hotel

Great for the price

Seen a lot of bad reviews, have also seen a lot of fake positive reviews. Thought I’d break the habit of a lifetime and actually write a review myself! Overall, this is a great, lower-end resort. I was there with a couple of lads to play golf and just needed a good base with a pool, cold beers and nice food. It did the job perfectly. Check-in was a breeze and the concierge helped to take our golf bags and cases to our room. Our room was fine for 3 sharing. It was clean and cleaned thoroughly daily. We had a balcony with a view over the Atlas Mountains which was a nice touch. A lot of people moaning about the lack of a kettle in the room. Didn’t bother us at all. Breakfast was good. Choice of all the usual continental offerings plus some excellent local dishes and an omelette/egg station which was great. Pancakes also made fresh. The highlight was the fresh mint tea though. Fantastic way to start the day! Dinner was better than many reviews indicated. Always good range and always looked fresh. The advice to get in at opening is probably right as the food is less manhandled. All the Moroccan dishes were outstanding and the chef preparing a more formal plat du jour (I had a surprisingly good boeuf bourguignon) was worth a short queue. Even the wine was a passable Spanish red - I’ve had a lot worse. Pool areas were very family friendly but there was a quiet pool with its own bar too. Snacks at the pool bar were not great although there was a chef churning out fresh doughnuts which were excellent. The advice on bringing your own cup was also a good one as the bar staff will fill your vessel to the brim as opposed to their little plastic cups Entertainment was patchy but provided adequate background nonsense whilst we had a few beers. Service was good considering they were understaffed. Staff were all very friendly and really seemed to try to be helpful even when faced by some pretty rude guests. Only slight negative would be security who were officious and overbearing. They also seem to be in cahoots with the taxi drivers as our chauffeur struggled to get past them every time he picked up/dropped up which was irritating. On the whole I can’t find many faults. I’m not an all-inclusive regular but for the price we paid (less than £55 per person per night) it was incredible value. Not sure I’d go in peak season or for more than a long weekend but I’d say the same about any all-inclusive!

Beautiful resort

Amazing experience. Fabulous resort. Staff so nice. Safety standards really high in Aqua Park. Lifeguards didn't take their eyes off the pools and slides. Food very high standard especially the desserts. Rooms spotless and peaceful. Spa treatments very good and reasonably priced. Easy to get to Marrakech in taxi . Easy half day trip to Ourika waterfalls. Really felt the value for money exceeded all our expectations. Only thing I think could do with improving is the upholstery in the restaurant and that's really trying to find something. Adults relaxing pool was gorgeous for morning swim and then waterpark pool was great for family to relax coming and going to the slides.

Everyone was nice very clean

Nice hotel beautiful ground and very clean staff very friendly tui reps very helpful would stay again and recommend it to others

Amazing

I love the vibe and definitely I want to come back next year and I want to thank entertainment team is working hard and make as happy

Gooood

The first time in the hotel is was fantastic and I want to thank everyone for making all the family happy special animations team

amazing

where to begin with my experience here at aqua mariage when they say it's magic it truly is down to the reception staff the cleaners the maids the life guards an the security in here they are well an truly amazing at there jobs... but not to mention the reps that work around the clock to entertain each an everyone of there customers i would like to say a massive massive thank you to dounia and walid for always making sure my self my husband and 3 kids are always involved in everything they do not a day goes by where they won't get them up to dance or even chat to them they make them feel really comfortable and makes there experience here well worth the stay they always check on them to see if they have slept well or to make sure there in ok them self's when I say they are brilliant at there job they really are no words can describe how brilliant they are at what they do an we look forward to coming back to see them both again next year thank you walid and dounia for looking after my kids like there your own.

Good

Amazing holiday good staff and God fode and I want to thank all animations team for Mike as happy special aya and no forget the mini club is amazing

Explore Marrakech

On arrival we had our doubts about spending 14nights AI at AquaMirage, as a couple in our 7O's. It is 12k away from the centre and we like to escape from time to time. But, we have thoroughly enjoyed our stay. The room was spacious, with a super king bed. The grounds are beautiful and it's a pleasure to walk to breakfast etc.in the sunshine. The staff are friendly and helpful. We used the shuttle to get into Marrakech, mostly 30dh.pp. sometimes free. We also took off ourselves, visiting Essaouira for 2nights,also Rabat and Casablanca for 2nights. Using coaches and trains, highly recommend. The food is plentiful, you won't go hungry. Plus,all beer, wine & spirits are bottled and generous proportions. We appreciated the quiet adult pool and eating area in the restaurant. Shame, there wasn't a quiet adult bar. Our room was cleaned daily,fresh towels. There is a fridge,TV,AC, but, without tea, coffee facilities. Cleaning is continually in evidence, the pools and aqua park are superb. My only quib, our patio area, wasn't cleaned and cigarette butts, bottle tops and the smell of cats, ruined that for us. Could easily be rectified.

Great week with family

Just home from a great week in aqua mirage. To be honest I was abit nervous going as alot of the previous 5 star reviews came from accounts with no other contributions so rang alarm bells. But honestly we had a great week in the hotel. The food was good and plentiful. With a 7 year old and a 4 year old who are both quite fussy their was always something to eat for them as there is pizza, chicken nuggets and chips every night. Breakfast is plentiful, but don't go expecting an English breakfast, there is pancakes, toast, and croissants amongst other options. Would have been nice to have some ice cream available through the day that didn't have to be paid for (30 dirham each) and also would have been handy to be able to buy some snacks at the bar later at night. My 4 year old decided he was starving just after 10pm one night and there was no option to even buy crisps. Luckily we had something in the room. The waterpark is brilliant however more needs to be done in peak times for people keeping the rings for the slide time after time, or worse sitting with them at the loungers, there definitely wasn't enough to go round. Previous comments were made about wasps and although mid afternoon was the worst for this it would be helped if people put their dishes away and didn't just leave them at their backside. The cleaning staff worked tirelessly to clean up cups and plates to keep the wasps away. People also previously mentioned cleanliness in the hotel. I never found an issue with this, there is literally people cleaning constantly and remember you are near the desert its going to be abit dusty, they work hard to keep standards up. The staff at this hotel are some of the friendliest we have ever seen, from the lifeguards actually getting to know the children (one of them was actually shouting and chearing in encouragement of my 4 year old learning to swim), the waiting staff could never do enough, super friendly and again great with the children. The animation team, the energy of this team was out of this world, speed, yoyo and aya especially. Although the entertainment wasn't always to our taste you couldnt fault the energy and enthusiasm the team had to get everyone involved. I would recommend and go back to this hotel but i would maybe advise people to keep open minded on the food options as they are different to what you get at European hotels especially breakfast.

Water park a big hit but food a massive let down

Arrived at the hotel at 12.45, no other way to describe other than chaos ! People checking out people Checking in and people with enquires no order just chaos. Once we finally reached the front of the queue we were informed we had taxes to pay which we had read about so was no surprise but also we were charged if we wanted to Enter the hotel and use facilities and have lunch so to start our holiday we were another £90 , no information about the hotel or times for anything were given just took our money and that was it! Told to come back at 3pm To get keys for room. 3pm came and we returned to reception to again absolute chaos, people who had just arrived queuing to check in, others who had decided to wait at reception instead of paying for early entry then us who had paid extra all having to queue for 30/45mins to get keys even though we had already queued and paid extra! Just eating into our first day. Room was nicely decorated and clean but very small for 2 adults and 2 kids well 3 Adults really as our 12year old Classed as an adult. Toilet tiny, shower seperate but again the room was tiny no room to even bend down! 4 people In our room yet only 2 chairs on the balcony and only big enough for 2 with no extra room! Shame we had To take turns who could sit out! 6 coat hangers again for 4 people! Not great!! Pool areas all clean and well watched by life guards . Cleaners do amazing! Food just disaster! Snack bar opens 12.30 for chicken and beef burgers, chips and paninis all sounds great but sadly not ! The foods cooked at 10.45am and left sitting out and then moved to a cabinet which isn’t even turned on! Chips put in a tray not even hot so by the time 12.30 comes the foods freezing and the chips are like rubber ! Completely inedible and disgusting! The restaurant is like a zoo! People rude impatient ! There’s loads of food but sadly everything just so bland and cold, we watched them on several occasions add new food on-top of old cold food and on a couple of occasions I chanced the chicken it was completely raw! Like I say plenty of food just not great! My kids are fussy but I wouldn’t feed the chips or chicken nuggets to a dog! Imagine overcooking chicken nuggets, reheating them in a microwave and then letting them sit for hours then eat them you get the idea 🤢 the staff all work so hard and do an amazing job clearing tables as quick as they can but people are just like animals! It’s an all inclusive holiday but that doesn’t mean people need to fill their plates like mountains and then just walk away! the staff aren’t bloody servants! The drinks are crap the beers like water, the cocktails are awful!!they have pictures of these lovely cocktails but what you actually get it plastic cups watered down with no garnish as advertised! Entertainment Always activities during the day from archery to water polo water aerobics to games and an inflatable, even a foam party which was really good! Evening entertainment was diabolical,usual kids mini disco, then nothing! Just someone shouting down a microphone muffled and couldn’t understand, horrendous flashing lights and thumping music! Not entertainment at all. Karaoke one night which was bare able just, we went back to the room about 9.30 every night as couldn’t stand the noise anymore, it was just horrendous, how people can call that entertainment I’ll never know! Aqua park is fab! Yes there is wasps but that’s just due to lazy people leaving empty juice cups and food lying around rather than just put it in a bin! Definitely the best place to eat,Theres salads baguettes pizzas chocolate mousse and fruit pots! Sadly we found this too late so only got to enjoyed one lunch here. Life guards are great they’re always circling the pools and are very attentive more than a lot of the actual parents! Never a rush or fight for loungers which is great, there’s plenty bens and tables around. SpongeBob’s shop is a 2 min walk outside the hotel, there’s also a shop in the hotel but slightly more expensive. Theres a shuttle bus that takes you down to the medina, free once a day. We actually got on the empty bus and then got off and got a taxi cheaper back to the hotel ! The empty bus was going back anyway but still wanted to charge us 180 dirhams when we could get a taxi for 100 find that ridiculous as it was going back anyway and was empty!!! Transfer back to the airport even though it’s only 20mins they have you picked up hours before which isn’t necessary we were through all check ins and security within 15/20mins then had hours to wait , again this is just a money making scheme get us out the hotel and dropped at airport where we’re left to spend more money. Overall we had an ok visit , the weather was amazing and thankfully the water park really helped us enjoy our stay. Sadly wouldn’t recommend or re visit as there are just far too many things that let the place down, advertised as a 5 star but iv visited many hotels in many countries and this would be a 2star rating anywhere else.

Room small. Food very good. Staff excellent.

Best in Morocco 🇲🇦🤍

I spent a week’s vacation with my friends in this wonderful hotel. It really deserves more than five stars. All the staff are wonderful. The food is varied and the entertainment is beautiful. I loved this experience, especially since I worked in this hotel last year , The atmosphere was wonderful. Thanks to everyone, and I especially mention Skwiiz ❤️💛

No concerns

Different but Fun

The atmosphere is nice and the staff is very kind, however my experience was poor because of being ill. Still had a good time

The shows and staff were so nice specially Maria and Aya were some of the best people so kind and entertaining.

This hotel was really fun and great. It’s such a big and wonderful hotel, so beautiful and green. The staff is fantastic so kind and welcoming. The pools and aquapark is great big and beautiful, The food is so delicious and so much to choose from I loved all of it from the dances to the pools all of it great. Thank you for this amazing time.

Holiday of a lifetime

This was the holiday of a lifetime! Cannot recommend enough!! 11 out of 10 in every aspect of the resort…already looking to book next year

amazing holiday

this place is absolutely lovely, the food , the weather and the staff. i met some lovely people like : zaine , lola, aya and dounia. i wish i could stay here forever best holiday. would ABSOLUTELY come again

Best holiday place

Very nice place , very nice food, very nice everything, the staff are so nice especially aya, zaine, lola and dounia definitely would come again

Amazing experience and definitely worth a 5 star review

Amazing hotel and Dounia and entertainment team was amazing food was brilliant and staff always happy to help! Definitely would come back and recommend people to come!

Enjoyable holiday

Had a very good experience, all entertainment team very friendly, especially dounia, definitely relaxing and very warm

Entertainment

An amazing entertainment team, great place to go! Alarm is very good. Very family friendly and a great place for family, couples and friends.

Great holiday

Fantastic hotel. The animation team make it for the children. Maria and Lola are awesome. Food is varied and the water park is great. Lots of space, doesn't feel overcrowded.

Aqua mirage - 5 Star

Lovely hotel, animation staff are amazing! Food is good and hotel is very comfortable. Aya, Speed, Walid, YoYo. Lovely people, thank you for a lovely holiday

Generał review

I’m first time in this resort in Morocco.Im very pleased to be in here .Everything is just so good.All staff,,rooms are always clean,food is lovely ,entertainment staff is lovely-especially Dounia-she is so lovely person-to always helping,and entertainment is-my family .Higlhy recommended.

Animation

The animation team is amazing amazing food very friendly we coming back for sure aya yoyo Akram speed mostapha walid are great time

Fab hotel great entertainment team!!

This hotel is a fab hotel for families the aqua park is a good size plenty for all ages.. the staff here go above and beyond.. the entertainment team especially work so hard to keep everyone happy and work such long hours they definitely make the hotel better.

Amazing hoilday

Rooms nice and clean. Amazing entertainment crew. Great vibes around the pool. Already booked for next year. Great for the price

Entertainment crew

Amazing entertainment crew very welcoming and helpful kept us entertained by the pool and in the evenings always keeps updated on things going

Good time

Good service and staff are very nice. Night entertainment and the pool is fun. The weather is very good and the pool is perfect to help cool down. Hotel is great also

Nothing bad to say. The staff were amazing — from the receptionists to the cleaners, everyone welcomed us with a smile. I loved the gardens and the quiet pool, while my husband had fun at the aqua park instead! I’d say it’s perfect for both couples and families with kids.

Excellent family friendly hotel

Great family holiday the staff were really friendly ,we are thinking of booking for next year already . 100% recommended

The hotel already needs upgrades. but Everything was perfect

Everything was perfect 👌😊 Animation team was amazing 👌😊 Evening shows and entertainments was very interesting and nice 🎉😊 Only kids show in the evening can be better, it seams like not all off the animation team like work with kids and it feels on the show. But anyway animation team is very amazing 😀👌

Very honest recent review

We’ve just returned from our week away at this hotel. We were extremely pleased with hotel and have recommended to all friends and family who have asked. ALL the staff are very polite and friendly, not short of staff either, everywhere is clean, constantly been cleaned too! Room done everyday, we were lucky enough to have one of the more modern rooms, with plenty of space and a good view. Food wise, me and my son are very picky eaters and we were worried after reading some reviews but we can honestly say it’s been one of the best all inclusive buffets we’ve been to for a long time, plenty of selection, varied each night! Lots of meat choices, pasta dishes, curries etc… snack bars also really good quality food too. The hotel had plenty to do and my son was never bored. Lots of slides which were all brilliant (again staff/lifegaurds brill) football pitch, multi sport court, wave pool was very popular too. No hotel is perfect and there is a couple of things we did mark as a ‘con’ which is. The evening entertainment is not great, we found it a little boring but also on too late (just an opinion) and then food wise we just wished there was more fresh fruit available. But again this isn’t a deal breaker. We will defo be coming back, thank you for having us

It was the most relaxing professional massage I have ever had .it was extremely clean the staff were so friendly and very reasonably priced . I would recommend every person visits the spa at least once a visit

What a great place.

The location of the resort is great, not too far from the airport by transfer and also if you want to go into Marrakesh itself. Rooms were cleaned everyday by the very helpful staff, and the corridors were always spotless, please as a little warning beds are a little on the hard side, but I can sleep anywhere so I didn’t mind just incase anyone reading this is fussy. Staff around the site were always helpful and friendly, always getting involved with activities with adults and children. They always went around getting people up dancing, playing games in the pool and around the edge. I found the shop a little bit pricey on somethings but hey, you can’t really complain as it’s the convenience of the location of it if you need it. There is a shop just outside the resort which is a little cheaper. I was in block 2 facing towards the pool/entertainment, and yes it was a little noisey but I didn’t mind as around 11pm the noise was cut off, and the balcony doors muffled most of the noise when shut. If you need to get money out for the resort there is a cash machine inside the reception roughly it cost me £171 for 2000 dirhams, that was including the exchange rate, but if you need it, its there. As many people know the situation with sunbeds is a pain and I didn’t see anyone coming down at dawn putting towels down. but here I didn’t have any issue with getting a bed when getting to the pool area around midday, the only time it was packed and I only found 2 was when they had the foam party organised. If you forget towels, you can hire them for 150 dirhams per towel as a deposit but will get that back when you return the towel. The best part of the holiday for me was when my daughter went to the foam party ( the first one she’s been too) she really enjoyed that.

Great Hotel, Lovely Staff, Fantastic experience of Marrakesh, Morocco

The staff couldn't do enough to make our holiday relaxing, always willing to help. The whole hotel was clean and presented well, Lots of greenary which when you compare to the landscape outside you can see the effort that goes into keeping all the plants alive. Baggage porters on golf buggies will take your bags to your room, remember to take some cash for tips as the staff all work hard. Rooms are a good size, we had a family suit which was basically 2 rooms with an adjoining door. The 'maid' staff were very thorough, daily cleaning and towel changes if that's what you need. The dinner hall can be quite chaotic the staff try their best to keep up but there was some very ignorant guests at the hotel who seemed to believe they were more important than everyone else, pushing in ques and demanding all the time! Evening entertainment is ok, we didnt stay for much as we were busy in the day times and too tired to stay awake till late every night, the screen they use for graphics is very bright aswell, the glare was a bit much. Drinks are quite limited on choice but we weren't there to get plastered so that was fine with us. Lots of different excursions available, you're best to book with local company's than using the Tui trips as the local agents are much better priced, Tui actually use the same companies but are making fortunes off them! If you join the Aqua Mirage Facebook page lots of the local agents will post adverts.

True review

Best of best entertainment team, hotel spotless. Namira the best person ever, Achraf true gentleman Hotel is our favourite holiday destination

Lovely hotel worth every penny

I recently have stayed at the aqua mirage hotel with my friend , the check in times is 3pm if you want to use the facilities earlier before check In you pay £15 pounds per person . The hotel is really clean great location the restaurant food is really good culture and traditional food top tier really good breakfast and lunch , I didn’t like the drink and cocktails basic and boring . The receptionist was really nice especially Yasmine lovely girl good service and hassin and Khaoula provided excellent service at the restaurant they worked the breakfast and lunch shift really lovely people always friendly and smiling willing to help , the housekeeping team was so nice hard working people . The entertainment team was nice they tried to entertain as good as they can . The chefs can be a bit more friendly and knowledgable of the food their cooking . The omelette chefs where really nice made good omelettes the snacks the hotel provided was really good but please cover up because of flies and it’s outdoor and a hot country bacteria cross contamination the hotel security staff was really nice greeted you with a smile as always . We left the hotel earlier my advice is for people who are leaving early before breakfast provide hot drinks as well as something simple like croissants or fruits . The evening staff in the restaurant that serve dinner can be more nicer their always rushing while ,lunch and breakfast staff are way better and provide better hospitality. I felt really safe in the hotel especially you can change your currency in the hotel they provide a shuffle bus 30 dirhams to the city 30 Dirhams back my over all experience 8.8/10. I’ll see you guys next year . (Also please designate smoking area please away from people who doesn’t smoke.

excellent for family with kids!

staff in general are very nice! super friendly and very helpful

Disappointing

Food- hardly any options for vegetarian, can’t even have the chips as it’s served on the same tongs as the chicken nuggets. Noise levels - people singing coming back to rooms at 1–2 am in morning. Entertainment on evening- was awful. Saw better at butlins. Mini disco - the staff didn’t know half the dances and made it up as they went along. Shop on sight - really expensive. Pools and aqua park - really good so much fun in the waves.however the life guards are just on their phones. Some not very helpful getting into the rings to go on slides. Rooms- very clean and maids are lovely. Although our hair dryer kept overheating. Camels - nothing like the adverts.

ive had an amazing time here the service is brilliant

the service here is really good the pools are amazing and the service is perfect such as dounia and yoyo and Walid and the aqua park is brilliant i suggest to come to aquamirage

It was good but entertainment was a let down at night.

Food A Major Issue

We stayed over the last month in this hotel. We overall enjoyed our stay but the food is a major issue. From looking at the reviews of late and over the past few years online it has always being an issue, There were six of us staying, adults and children, we all had upset stomachs vomiting and diarrhoea at different times throughout our stay. It is such a pity as the hotel has real potential. Unfortunately due to the food I could not recommend this hotel.

5* experience - amazing staff, beautiful resort and guaranteed entertainment!

Thoroughly enjoyed our stay at the hotel, couldn't find a single fault! Food was way better than expected so many options and cooked to perfection! Entertainment was constant and would especially recommend for families with children but also lots going on for adults too! Entertainers would also make an effort to talk and joke with all guests! Staff were amazing, always smiling, polite and helpful! Rooms were great size and comfy, cleaned immaculately every day as well Excursions were easy to book and our rep, Thiago was amazing and made sure everything went smoothly! Would highly recommend the Ourika Valley and Agafay Desert overnight! Spa was affordable and professional, went twice for 2 different treatments it was so good! Pools were clean - options for both children/families and also relaxation! Watermark- wow! Something for everyone, friendly lifeguards and a guaranteed amazing time! Finally the gardens and plants were taken care of so well by the gardeners who should definitely get a shout out for making the resort beautiful!

Holiday Review – Aqua Mirage Marrakech

We enjoyed parts of our stay at Aqua Mirage Marrakech, but overall the experience was disappointing, and we would not return. The food was very repetitive and quickly became boring after just a few days. Unfortunately, my husband was unwell for a day after eating the salad, and our friend suffered from stomach issues for two days. The rooms were not comfortable, with rock-hard beds and lumpy pillows – something many other guests we spoke to also complained about. The animation team worked very hard throughout the day and night, but sadly the entertainment was mostly geared toward children (about 90% of the evening). The limited adult entertainment was short and underwhelming. We were also surprised to be charged extra upon arrival just to use the site, which was not clearly advertised. While we expected to pay local taxes and wait for our room, this felt unreasonable. On top of that, the hotel has a habit of charging for extras like towels, ice creams, and certain drinks. The grounds are beautiful at first glance, but on closer inspection, many areas are run down, with broken facilities. Plates and plastic cups were damaged and sometimes leaking. On the positive side, the staff were fantastic – friendly, attentive, and always working hard. A special mention goes to Abdul, the bar manager, who went above and beyond. One final downside was dealing with some rude local guests, who repeatedly jumped queues at dinner and for the water slides, which became quite frustrating. Overall, while there were some positives, the negatives far outweighed them. We would not recommend Aqua Mirage Marrakech to other travellers.

Our favourite place to visit!

We absolutely loved our stay! It’s our 5th time visiting the hotel and we will most likely make it a 6th time. The food is amazing, the staff are great! Animation team and fantastic- Aya, Yo-Yo and Squeeze were my childrens favourite! Bat staff have a great sense of humour and we especially liked Imad! Very clean room and all round clean hotel will definitely recommend this hotel and we can’t wait to come back next year 🤍

Decent for the price

We stayed at this hotel in Morocco as a family on an all-inclusive basis. Overall, it was okay for the money, especially if you're looking for a more budget-friendly getaway. However, there were quite a few things that didn’t meet our expectations. Pros: Friendly Staff: The staff were all really welcoming, hardworking, and helpful throughout our stay. Clean Rooms: Our room was clean, tidy, and the air conditioning worked well, which was essential in the heat. Bottled Water: Freely available at all times – a definite plus in a hot climate. Snack Bar at Aqua Park: A highlight at lunchtime – fresh pizza, baguettes, salad, and even cheesecake were a nice touch. Quad Biking Excursion: This was a fun activity we booked (about 45 minutes away), and the whole family enjoyed it. Cons: Poor Entertainment for Kids: The daytime entertainment was repetitive and clearly aimed more at adults than children, which was disappointing for a family holiday. Overpriced Onsite Shop: The hotel shop was extremely overpriced, with the seller charging whatever he wanted. Thankfully, there’s a shop just outside called “SpongeBob’s” where prices were much more reasonable. Ice Cream Not Included: Despite being all-inclusive, you had to pay extra for ice cream, which felt a bit cheeky. Food Quality: The food was very hit and miss. We noticed that lunchtime often consisted of leftovers from the night before. Unfortunately, two of us ended up with upset stomachs during the stay but this may not be directly because of the food. Drinks: Just average. Not terrible, but nothing special either. Bees Everywhere: Be warned – the sugary drinks around the pool attract swarms of honey bees. I highly recommend bringing your own cups with lids. Long Waits at Airport & Hotel: Both the outbound and return airports were a nightmare – very long waits. Also, check-in at the hotel took us 40 minutes at 10 pm, which was not ideal with two tired children. Final Thoughts: The hotel has some positives – particularly the friendly staff and clean grounds – but unfortunately, it just didn’t tick all the boxes for us. We prefer a more luxury experience and wouldn’t choose to return. However, if you're on a tight budget and manage your expectations, it could be a decent option.

An amazing holiday with family and friends

First time here and we absolutely loved it. The kids always had something to do. Rooms where always spotless and always made up lovely. The food well what can I say the food there was so much selection and always something for even fussy eaters. The pool games were fun. I really can’t fault this hotel and the staff

Jamal and Youness ruined our stay very rude staff!

Jamal and youness ruined our trip as soon as we arrived, due to a problem on the website there was an error with the age of a child due to no fault of our own. Jamal and youness charged us an extra £300 or forced us to leave, they were rude, laughed at us in their language and told us we weren’t allowed to speak to a manager. Apart form these 2 rest of the staff were amazing.

7 Amazing Days at Aqua Miragem, top notch experience!

The hotel is amazing, everything exceeded our expectations! The animation team goes above and beyond to entertain and be with us guests, top notch, especially dounia the most spanish girl on Marrakech!

Apart from 1 member of staff we've had a great stay

Just returned from our 4th visit here, as a well travelled couple whose travelled the world and never been to same place twice. Alot of the good animation team have left which is a shame. But can see why! The new entertainment manager is like Hitler constantly on their case doesn't give them time to breath! . Big shout out to Zaine she's thrived since the last time we come and is a fantastic asset to the hotel along with yoyo who has had us in stitches all week! Lola and speed both being another great member to the team. Would we return? Yes if they got rid of their manager! She is on their case constantly taking away the fun aspect in the job! Such a shame!